500 Error

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  • June 21, 2016 at 12:34 pm #1130032
    ylice
    Participant

    500 Error when uploading a CSV!

    When I try to upload a CSV it parses the file and then gives a 500 error when I perform import.

    I disabled everything and did the troubleshooting conflict test, and still got the error. I have uninstalled and reinstalled both the core and pro.

    Nothing works and there is nobody to contact for help! I cannot find further documentation on how to fix this, and the Tribe folks seem to be totally out to lunch. Worse, all the answers that others gave for a similar issue in the forums are marked as private! Super unhelpful.

    I am so not impressed. Getting help is impossible.

    June 21, 2016 at 2:48 pm #1130098
    Brook
    Participant

    Howdy Ylice!

    I would love to help you with this.

    I am aware of couple of folks with this issue, but we have not gotten far enough along yet to determine the cause. Thank you very much for sharing your system information! We are still waiting back on the other, which is part of the reason for the private replies.

    I am not able to replicate this problem on my test setups. Do you have access to your sever logs? Anytime there is a 500 error it should be logged on your server, but best of all the log will typically indicate that caused the error. Would you mind sharing a copy of the log here, at least the portions that happened around the time the error was generated? That could help us get to the bottom of this.

    Cheers!

    – Brook

    June 21, 2016 at 3:05 pm #1130110
    ylice
    Participant

    This reply is private.

    June 21, 2016 at 3:41 pm #1130126
    ylice
    Participant

    Fatal error: syntax error, unexpected ‘[‘ in /hermes/bosnaweb18a/b2973/ipg.heatherssavorypies/blog/wp-content/plugins/the-events-calendar/src/Tribe/Importer/File_Importer_Events.php on line 309

    June 21, 2016 at 4:52 pm #1130172
    Brook
    Participant

    Thank you very much for sharing the error message. That is immensely helpful.

    Could you try modifying a line of code for me on your server? Open up the file mentioned: wp-content/plugins/the-events-calendar/src/Tribe/Importer/File_Importer_Events.php and scroll down to line 309. You should see:

    $after_aliases = [ 'suffix', 'after' ];

    Could you replace that with:

    $after_aliases = array( 'suffix', 'after' );

    With that in place try the import again. Does it work as expected, or still a 500 error?

    Cheers!

    – Brook

    July 6, 2016 at 9:35 am #1136072
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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