4.1 Update has removed all my tickets and attendees

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Home › Forums › Ticket Products › Event Tickets Plus › 4.1 Update has removed all my tickets and attendees

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  • March 15, 2016 at 6:16 pm #1089447
    Genevieve
    Participant

    I was excited to see the update this morning for my Events Calendar, Events Tickets and Events Tickets Pro, as I have been waiting desperately for the ability to request additional data from ticket purchasers (i.e. names of all attendees).

    So imagine my HORROR when I discover that after the update, all my tickets have disappeared, along with all the attendees who have bought them! Not one of my events has a ticket associated with it any more, and therefore no attendees list! I have the booking emails thank goodness, but this means I will have to recreate every door list manually!

    I’M HORRIFIED!!!! Is there any way to resurrect my existing tickets and attendees????

    March 15, 2016 at 6:21 pm #1089449
    Genevieve
    Participant

    Don’t worry, i just found Geoff’s note about the Tickets Pro plugin deactivating…I have activated it, and all my tickets and attendees are back, thank goodness.

    PHEW!

    March 16, 2016 at 9:05 am #1089718
    Brian
    Member

    Ok great, sorry for the scare there. It got me too 🙁

    We are working on a fix!

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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