4.0 update broke my site

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  • December 3, 2015 at 7:57 am #1034709
    Lorette Alpers
    Participant

    I updated events calendar, events pro and community events last night. I had just done a large marketing effort for my site earlier in the day. Evidently, my site has not worked all night. I couldn’t even sign in through admin on my web host’s page. My web host was able to go into my site and see the issue was events calendar and disabled two of them. I was able to get into my site but community events doesn’t even show an update to 4.0 available, Events pro won’t activate-it just spins.

    The event calendar is a cornerstone of my site! Any solutions ASAP?

    Thank you for your help.

    December 3, 2015 at 10:26 am #1034862
    Linh
    Participant

    same issue here! I was looking forward to this upgrade and now my site shows server error. I can’t login to WP either. Please fix asap before it cause more sites to go down.

    December 3, 2015 at 11:25 am #1034915
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

    December 19, 2015 at 12:43 am #1043906
    Jeff Hubbard
    Participant

    Hi there, Yes it happened to me too (whitescreen) and following Brian’s advice above re updating Community Events fixed it. Love the plugin and community add-on but just wondering if you could error trap for the situation or modify the update pathway in future to save us (at least those of us who develop on a live site) from the anxiety. As a compiled applications developer (in another life) I would not have allowed an extension to break the main game. Still, more than happy though!
    cheers,
    jeff

    December 19, 2015 at 8:57 am #1044145
    Brian
    Member

    Hi Jeff,

    Thanks for the feedback.

    It is something we have added to our QA process to prevent this from happening in the future.

    Glad it is working for you and hope this is a one time thing.

    Thanks

    February 18, 2016 at 8:33 am #1076318
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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