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When I log into our account I see that 2 licenses need renewing. One “personal” and one “agency” – why do we have two licenses? And I see that the “personal” license lists a particular website and the “agency” license lists the same site along with some others. Why do we have multiple licenses? Do I have to update both or just the agency one?
Hi @vchhealthcare,
Thanks for writing in and I hope you had a great weekend. 🙂
Those licenses are both for Events Calendar PRO. The “Personal” level license allows you to grant the license to a single website. The “Agency” level license grants you seats for up to 10 websites. That’s the difference between the two licenses on your account.
The Personal level license was purchased on July 24, 2013 (Order #56839). The Agency level license was originally purchased as a Business level license on January 8, 2015 (Order #930548 ) but was upgraded to an Agency level license on February 2, 2015 (Order #939480).
You do not need to renewal both licenses if you do not wish to. It’s totally ok to renew one and not the other. If you need Events Calendar PRO installed and licensed on more than one site, then I would suggest renewing the Agency level license because the Personal level license will only register a single website.
I hope this helps! Let me know if you have additional questions about your account and I’d be happy to help as best I can.
Cheers,
GeoffHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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