1 ticket sold – deleted – no record of the sale?!

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Home › Forums › Ticket Products › Event Tickets Plus › 1 ticket sold – deleted – no record of the sale?!

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  • December 19, 2015 at 1:18 pm #1044167
    Anna
    Participant

    On the events page for one of my events, I suddenly noticed that I had a sale. There is no record of this sale anywhere in Woocommerce, however. Clicking on “attendees” in the events edit page takes me to a table that tells me that there is an order with status “deleted”. Is this a bug? Could it be a real person who has cancelled their order? There is no purchaser name or email address, no date…

    December 21, 2015 at 6:47 pm #1044992
    Nico
    Member

    Howdy Anna,

    Welcome to our support forums and thanks for reaching out to us. I’ll try to help you here…

    I’m not sure what happened with that order you mention. If a user cancels an order the status should be cancelled and not deleted. Are you the only one managing the site? Maybe it was a test order that was deleted after the test was confirmed?

    Just to check the correct that tickets sale works as expected, you can place a test order and see if it shows up in the admin as expected.

    Please give it a try and let me know,
    Best,
    Nico

    February 18, 2016 at 8:33 am #1076349
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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