Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 19 December 2017

Community Tickets > Adaptive ('split') payments has been deprecated by PayPal

Adapative payments and NVP / SOAP apps more generally have been sunsetted by PayPal, seemingly effective as of 01 December 2017. Split payments should still work for existing users, but new users will not be able to take advantage of this feature for the time being. We are actively looking into different options to replace adaptive payments in our Community Tickets plugin.

    Contains:
  • Community Tickets
WPML (+ PRO) > Event series slug does not integrate language in secondary language(s)

If WPML is set up with "different domain per language" (e.g.: [sitename]/fr/slug), then the language designation will not appear in the event slug and will lead to a 404 page.

    Contains:
  • Events Calendar PRO
Refreshing a page which uses a [tribe_events] shortcode returns no results

When you refresh a page that has and embedded calendar with the [tribe_events] shortcode, it can reload with no results showing.

    Contains:
  • Events Calendar PRO
Geo Location query causing slowness in Events Calendar PRO 4.4.19

Changes were done to a function that can cause slow loading of calendar pages. If you are experiencing significant slowdown since updating to Events Calendar PRO 4.4.19, then the workaround is to roll back to 4.4.18 until the fix arrives.

    Contains:
  • Events Calendar PRO
"Hide attendees list on events page" works opposite since Event Tickets Plus 4.5.1

With Event Tickets Plus 4.5.1 we have changed the wording of the setting "Hide attendees list on events page" and now it is called "Display attendees list". We felt that this is a more logical approach to the setting. However, a glitch happened during the implementation. For users who have updated to Event Tickets Plus 4.5.1, for events where the list was set to be hidden is now visible, and vice versa. To fix this with one shot you will need to run the below query directly in your database. This query will flip the Show/Hide attendees setting for all your events. Note, you might need to adjust the above queries if you are using a different table prefix than the default. And the query: `UPDATE wp_postmeta SET meta_value = IF ( meta_value <= 0, 1, 0 ) WHERE meta_key = '_tribe_hide_attendees_list';`

    Contains:
  • Event Tickets Plus
Ticket stock not decreasing

We have received reports of ticket stock not decreasing with the ticket sales. If you are experiencing this, then please read the below article first before getting in touch with us. Thank you! https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/

    Contains:
  • Event Tickets Plus
Warning: number_format() expects parameter 1 to be float...

When updating to The Events Calendar to 4.6.7 a warning appears on event pages where the cost field contains a string (e.x. "Donation"). The full error message is: `Warning: number_format() expects parameter 1 to be float, string given in wp-content/plugins/the-events-calendar/common/src/Tribe/Cost_Utils.php on line 110` Workaround is to downgrade to the previous version: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

    Contains:
  • The Events Calendar
REST API - start_date, end_date, and per_page

The 'start_date', 'end_date', and 'per_page arguments' do not work as expected in the REST API. The 'per_page' overrides the 'end_date' argument; REST API goes after the UTC time and not the local time.

    Contains:
  • The Events Calendar

Not Seeing Your Issue?

If you think you have found an issue that affects a wide number of others in the community and do not see it listed here, please let us know, and we’ll be happy to check it out.

Also, see our Release Schedule for more on upcoming releases.