Keeping your events up-to-date in Promoter is essential for smooth execution. This guide will help you manually sync events or tickets in Promoter to ensure your WordPress dashboard and Promoter stay aligned. Follow these steps to troubleshoot and resolve syncing issues quickly.
How Events Sync Between WordPress and Promoter
When you add or update an event in your WordPress dashboard, a notification is automatically sent to Promoter using the REST API. This allows Promoter to pull in the latest event details.
Steps to Manually Sync Events
If you notice that some events are missing or not reflecting correctly in Promoter, here’s how to manually sync them:
- Check for Missing Events: Go to your WordPress admin dashboard and identify the event(s) that are not appearing in Promoter.
- Trigger a Sync Request: Update the details of the missing event or re-save the event in your WordPress dashboard. This action will send a fresh sync request to Promoter.
- Wait for the Sync: Once the sync request is sent, Promoter typically updates the information within a few minutes.
Troubleshooting Manual Sync Issues
If your events are still not appearing in Promoter after trying the steps above, consider these troubleshooting tips:
- Connection Issues: Ensure your WordPress site is connected to Promoter and that the API integration is working correctly.
- Check for Errors: Review your WordPress error logs to see if there are any issues related to the Promoter API.
- Retry the Sync: Sometimes, re-saving the event or making a minor update can resolve the problem.
Every time you add or update an event on your WordPress dashboard, it will send a ping to our Promoter service about its details via REST API.
If you’re still having problems with your events not reflecting on your Promoter dashboard, this Promoter Troubleshooting Guide is a good starting point for it.