[toottootdesign]

Video of results: https://youtu.be/t2o2Ic5mzRc

[toottootdesign]

Hi George,

I’ve been through search by place name and these are the issues I’m having with it. All of the below situations are occurring in the Search NEAR / MAP View.

When you search by place name some venues are omitted from the results, not appearing in either the results list nor map pin view. This is why I initially specified the postcode search – as it seemed to capture all venues.

Example, when you search “Melbourne VIC, Australia” (pre-populated from drop down of Melbourne place options), the below venue doesn’t return in the list of results or as a pin on the map, despite being only 33km from the CBD (within the 50km radius set, I also changed the radius to 100km and this venue is still omitted): http://www.australianceramics.com/event/acos-adriana-christianson-croydon-vic/

In regards to the Botany venues, if you broaden the search to simply “Sydney NSW, Australia”, a common and reasonable search parameter, the previously discussed venue http://www.australianceramics.com/event/acos-claypool-botany-nsw/ won’t return in the list of results or as a pin on the map? Yet, this venue only a few streets away does: http://www.australianceramics.com/event/acos-roswitha-wulff-botany-nsw/
Why, why, why?

Additionally, even when I narrow search input to NEAR “Botany” only the Rosawith Wulff studio appears in results – Claypool still doesn’t return. I can’t expect all users to specifically search “Botany”
to find a venue “Near” them. I have gone to great lengths to include the suburb in the title of venues/events, so if a user uses the general (text) search field (not the search near / map view) to find venues in “Botany” they will return as it’s in the text.

This venue http://www.australianceramics.com/event/acos-melanie-mcevoy-ceramics-studio-mitchell-qld/ won’t appear when searching for “Mitchell” or “4465” you have to type “Mitchell, QLD” before it will return in results. The search near field does not pre-populate with all possible “Mitchell” place options either.

In a nutshell searching by place name requires specific and sensitive input values and returns inconsistent results. I generally learn of a “missing” venue via complaint. To combat these nuances, I’ve heavily categorised the venues using the Filter Bar to ensure all venues are displayed. Ultimately, search near / map view should just work?

[toottootdesign]

Hi George,

I have enable Map View and the location search field. Note, the location search field is only visible in Map View (I’m trying to limit complaints about not finding events/venues).

Additional historical context (around 26 July), I received complaints that users where unable to find venues when searching by place name. I performed testing which seemed to indicate search by place name was failing when place names can be found in more than one country e.g. Melbourne can be found in Canada, UK, and USA as well as Australia.

As a work around to this issue, I realised if you restricted searches to postcode only – you returned (correct) results! (I’m assuming this is because postcodes are unique, compared to location names). I posted basic instructions on how to use the NEAR search function using postcode only (now removed).

This worked only until this past week when venues started complaining some locations weren’t responding to postcode only searches either.

I really hope there is a resolution to this problem, as I paid for full versions of The Events Calender and add-ons to ensure an enhanced and sooth user experience.

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