[studiobomba]

It’s fixed!

The issue ended up being that we didn’t have our primary PayPal account email address in the WooCommerce settings. The email address we were using is one of our PayPal addresses so we were still receiving payments but as it wasn’t the primary account, it was causing orders to be put on hold and adding them on to the total instead of subtracting them.

Thanks for all your help Barry! It’s very much appreciated.

Michelle

[studiobomba]

Hi Barry,
We’re using PayPal. I’ve done a couple of tests and it works fine if we use the cheque payments option.
So it seems to only be happening when people pay with PayPal.
Any idea on how we could fix that?
Thanks,
Michelle

[studiobomba]

Hi Barry,

Sorry for the delayed response. I only just saw your reply (it wasn’t emailed to us).

All your last reply said was that “This reply has been marked as private”. Were you able to see my last reply? I marked it as private because it had some details about the way our site was set up.

Cheers,
Michelle

[studiobomba]

This reply is private.

[studiobomba]

Hi Barry,

Thanks for your response. People are ordering and paying for tickets (via PayPal) through the online ticket form/WooCommerce cart and checkout pages.

There is no manual adding of attendees but we manually decrease the attendee limit each time an order is made to avoid over-selling tickets.

Orders are coming through fine but, to clarify, if an event has an attendee limit of 6, when an order comes through it will say 1 of 7 sold instead of 1 of 6.

We’ve had this issue since first installing the plugin in May 2013.

Please let me know if you need any more info.

Many thanks,
Michelle

[Author]

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