Forum Replies Created
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February 21, 2018 at 10:11 am in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1460096William HuffParticipant
Checking now – will advise.
WH
February 20, 2018 at 4:36 pm in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1459279William HuffParticipantThis reply is private.
February 20, 2018 at 4:29 pm in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1459272William HuffParticipantBelow is the debug log…
UPDATE – tried to upload both a text doc and a word doc with the debug log and it gave me the red error message “you can’t upload files of this type” while at the same time, trying to upload it?
Come on guys; I have been trying to get this fixed for a month! PLEASE give me a phone number and a tech so we can knock this out? What is the point of paying for a premium plugin if we can’t get support by phone or AT LEAST chat?
Please advise.
Thanks.
February 20, 2018 at 1:18 pm in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1459125William HuffParticipantOkay let’s go through these one at a time:
- No not in spam, yes we have an email log, yes we are receiving emails from site.
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On several orders – no order notices came through, but we noticed an attendee added in an event. Two times an order update cam through, but the attendees didn’t show up in the event.
We WERE having a problem with the Gift Certificate plugin, but the developer of that plugin figured out what was going on and fixed issues related to the gift certificates. -
We already did the conflict checking with theme and plugins.
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We already have been doing the test site testing AND live site testing (since the site is live and these errors are still happening…)
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I don’t know how to get to the wp_debug log but will try.
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Do you possibly need admin access to the site itself to check things?
Please advise. This issue has been going on for A MONTH and we need to get it fixed ASAP PLEASE.
WH
February 17, 2018 at 11:08 am in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1456487William HuffParticipantWe now have new issues related to Calendar/Tickets Plus, updating events with attendees and firing emails.
We had three orders come in last week:
- one paid with credit card, it updated the event with her name but we never got the email notices.
- Two others, we received the notice of payment and registration, but the events did not update with the attendee information.
Please advise ASAP. This is a live site for a thriving business that relies DAILY on proper functioning of Event Calendar Pro/Events Tickets Plus and WooCommerce.
February 13, 2018 at 9:13 am in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1451963William HuffParticipantI will see if I can do that without having to buy another copy and another license.
Will advise.
Thanks.
WH
February 8, 2018 at 12:38 pm in reply to: Order Being Placed Using IgniteWoo gift certificates, inventory not working #1448230William HuffParticipantYes it is not sending the tickets/admin notification to the customer when
they checkout entirely using one gift certificate OR when they use multiple
gift certificates to pay for the order.When someone uses a COMBINATION of gift certificate AND credit card/Paypal,
the system DOES send everything properly.I don’t know if I can get you a copy of the IgniteWoo gift certificate
plugin; will have to check.Please advise.
Thanks.
WH
—
William Huff, Jr.
Supercharged Marketing Systems
Customized, Trackable SEO & Online Marketing Systems to Grow and Scale Your
Business
28241 Crown Valley Pkwy #F436
Laguna Niguel CA 92677
Main: 949.916.9170
[email protected]
http://google.com/+superchargedmarketingsystemshttp://facebook.com/superchargedmarketing
http://twitter.com/@sprchgdmarkting
https://www.youtube.com/c/superchargedmarketingsystemshttps://www.linkedin.com/superchargedmarketingsystems
http://www.yelp.com/biz/supercharged-marketing-systems-laguna-niguel
January 26, 2018 at 11:33 am in reply to: How do I change inventory stock if needed after latest update #1437383William HuffParticipantNot really.
I am under the impression that the system is supposed to be able to automatically update/correct the # of tickets available for an event (when you have inventory control turned on) so that when you cancel or refund someone, the counts automatically update/are corrected?
Please advise.
Thanks.
WH
P.S> – There was at least one other post I made back in support around 10/24/17 that never got answered, too:(
October 17, 2017 at 12:29 pm in reply to: Mobile List View Not Working for Events Calendar Pro #1364896William HuffParticipantWe are good to go; found out my developer had modified the short code, so
that caused the problem.Thanks.
WH
—
William Huff, Jr.
Supercharged Marketing Systems
Customized, Trackable SEO & Online Marketing Systems to Grow and Scale Your
Business
28241 Crown Valley Pkwy #F436
Laguna Niguel CA 92677
Main: 949.916.9170
Fax: 949.916.7564
[email protected]
http://google.com/+superchargedmarketingsystemshttp://facebook.com/superchargedmarketing
http://twitter.com/@sprchgdmarkting
https://www.youtube.com/c/superchargedmarketingsystemshttps://www.linkedin.com/superchargedmarketingsystems
http://www.yelp.com/biz/supercharged-marketing-systems-laguna-niguel
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