Shawn Burtis

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  • in reply to: Ticket Quantity Won't Change #1126090
    Shawn Burtis
    Participant

    Hi Geoff – I went in and updated the plugins to their latest versions and the problem seems to have disappeared. There was definitely something going on but since it’s gone now, no use in debugging the previous versions.

    Appreciate your help! Since we didn’t accomplish anything here, feel free to hide / delete this thread as it doesn’t contain anything meaningful.

    in reply to: Ticket Quantity Won't Change #1124972
    Shawn Burtis
    Participant

    On my main site, I’m using a complex custom theme with lots of modifications. For debugging purposes, I’m using Twenty Fourteen, per your recommendation. That theme I’ve left completely untouched. Here’s a download: http://shawnburtis.com/corporatecasual/twentyfourteen.zip

    I have reverted my previous edits to frontend-ticket-form.min.js In order to eliminate any abnormalities, I re-downloaded all 4 plugins so there aren’t any modifications.

    One note: The error occurs when you update the RSVP quantity, not the ticket quantity.

    in reply to: Ticket Quantity Won't Change #1124911
    Shawn Burtis
    Participant

    Hey Geoff – Thanks for the response. After some additional debugging, I realized the issue I originally posted about (above) only came about after I tried resolving a different JavaScript error. While trying to fix the JS error, I ended up diving into a rabbit hole of custom edits. Therefore, please disregard my initial issue posted above and let’s get to the bottom of this original issue. Let me know if I should start a new thread.

    Identical environment as above – Twenty Fourteen WordPress theme, no custom edits. Plugins: WooCommerce / The Events Calendar / Event Tickets / Event Tickets Plus. Whenever I increase the ticket quantity, I get a JavaScript error:

    “Uncaught TypeError: Cannot read property ‘mode’ of undefined” File: frontend-ticket-form.min.js?ver=4.1.4 Line: 179

    You can view this error if you open Developer Tools -> Console: http://shawnburtis.com/corporatecasual/event/professor-charles-franklin-marquette-university/

    The ticketing system seems to function properly regardless of this error, but since it’s a JavaScript bug, it then breaks all the JS code on my page, which I need fully functional for other purposes.

    After finding this, I tried various solutions to solve the problem myself but just made things worse, which was my initial post above.

    Thanks for your patience. 🙂

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