[Mary]

That took care of the problem! I have not idea what those two lines of code did, as I don’t see anything different on the site, but I will check with the designer. Thanks for all your help!

[Mary]

I do have them both installed. I am unable to activate Event Tickets, because I get that error I posted last. I can activate Event tickets Plus without problems, but not Event Tickets. Very strange. I realize that I may be getting way beyond your abilities to help because it’s just too outside your support model. I took over the support of this website from the site designer. I have no idea the specializations he included and don’t even know where to start to try to unravel this. It makes no sense to me why this is not working.

Sorry, I appreciate the help you are giving me, and you have been wonderful to try so much. I just worry that this is beyond your “pay grade” and ability to support under what your support model allows. I work in customer support, so I understand there are limits. I’m just a little frustrated at this point with my own limited knowledge.

Thanks,

Tony

[Mary]

I made the change to the Functions.php file for the theme, and then I try to activate the Event Tickets plugin and I get this error:

Fatal error: Class ‘Tribe__Tickets__Tickets’ not found in /home1/saltydin/public_html/wp-content/themes/therestaurant/functions.php on line 8

This is after I’ve updated and saved the changes.

Tony

[Mary]

Thank you for your help. Here is the link to the gist:

https://gist.github.com/anthporter/0a1451bb30609cf6a1ea

Thanks,

Tony

[Mary]

After enabling the WP_DEBUG to True, and before deactivating WooCommerce tickets, this was the debug text:

Notice: Use of undefined constant widget_simpleimagelink_header – assumed ‘widget_simpleimagelink_header’ in /home1/saltydin/public_html/wp-content/plugins/simple-image-link/simple-image-link.php on line 37

Notice: /home1/saltydin/public_html/wp-content/plugins/the-events-calendar/vendor/tickets/common/src/deprecated/Tribe__Events__Autoloader.php is deprecated since version 4.0! Use Tribe__Autoloader.php instead. in /home1/saltydin/public_html/wp-includes/functions.php on line 3672

Notice: /home1/saltydin/public_html/wp-content/plugins/the-events-calendar/vendor/tickets/src/deprecated/Tribe__Events__Tickets__Tickets.php is deprecated since version 4.0! Use Tribe__Tickets__Tickets instead. in /home1/saltydin/public_html/wp-includes/functions.php on line 3672

Notice: /home1/saltydin/public_html/wp-content/plugins/wootickets/src/deprecated/TribeWooTickets.php is deprecated since version 3.10! Use Tribe__Events__Tickets__Woo__Main instead. in /home1/saltydin/public_html/wp-includes/functions.php on line 3672

Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home1/saltydin/public_html/wp-includes/functions.php on line 3619

Notice: has_cap was called with an argument that is deprecated since version 2.0! Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead. in /home1/saltydin/public_html/wp-includes/functions.php on line 3732

Notice: Undefined index: page in /home1/saltydin/public_html/wp-content/themes/therestaurant/functions.php on line 75

Notice: Undefined variable: theme_name in /home1/saltydin/public_html/wp-content/themes/therestaurant/functions.php on line 75

After deactivating the WooCommerce Tickets plugin, this was what was displayed:

Notice: Use of undefined constant widget_simpleimagelink_header – assumed ‘widget_simpleimagelink_header’ in /home1/saltydin/public_html/wp-content/plugins/simple-image-link/simple-image-link.php on line 37

Fatal error: Class ‘TribeWooTickets’ not found in /home1/saltydin/public_html/wp-content/themes/therestaurant/functions.php on line 8

Notice: Use of undefined constant user_level – assumed ‘user_level’ in /home1/saltydin/public_html/wp-content/plugins/ultimate-google-analytics/ultimate_ga.php on line 524

I hope this helps to figure out what the problem is. My guess is that something was changed in the theme CSS, but I’m grabbing at straws to sound smart. 🙂

Thanks,

Tony

[Mary]

I tried what you advised this morning. When I activated Events Tickets I got the following error:

Server error

500

The website encountered an error while retrieving http://www.saltydinnertheater.com/wp-admin/plugins.php?action=activate&plugin=event-tickets%2Fevent-tickets.php&plugin_status=all&paged=1&s&_wpnonce=cac074bdba. It may be down for maintenance or configured incorrectly.

This was with version 4.0.1 of Events Tickets. This did not completely crash the website. It just wouldn’t activate this plugin. I can activate Events Tickets Pro, but when I try to deactivate the Woocommerce Tickets plugin, it crashes the website with the following error:

Server error

500

The website encountered an error while retrieving http://www.saltydinnertheater.com/wp-admin/plugins.php?deactivate=true&plugin_status=all&paged=1&s=. It may be down for maintenance or configured incorrectly.

When this happens, I have to set the theme to default and deactivate all plugins and restore from a backup.

I do worry that the theme we have (The Restaurant by Red Factory) is not compatible with WordPress 4.4, but I don’t understand why this would cause problems with deactivating the Events Calendar – WooCommerce Tickets plugin.

Any help you can offer would be wonderful.

Tony

[Author]

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