[Roberto Verde]

Barry,

I really appreciate your response and just wish it came a day after my post.. it was quite detailed and the in-depth detail of WP looping is extremely helpful..

I am going to bring this to the attention of the theme developer..

Like I said, I wish you had gotten me this post on Oct 13’ish..

In the future, what can we do to skip all the back and forth and even have you test the theme, etc? also, the theme developer is My Site My Way (http://mysitemyway.com/) and they have a huge user base and incredibly active support forum.. how can I connect the two of you together to resolve the problem? their are numerous other posts on their forums about your product, and it seems like a natural fit for you guys to get the products to play nicely together..

-R

[Roberto Verde]

Rob,

I am very confused and to the point of getting frustrated..

I started out this thread by providing a PHP code solution.. should your team not have at least looked at that first before the over invested in deep diving the template?

Also, I would like to connect your team directly with the template creator since the are a decent size company and many of their customers use your product.. it would make sense to have your collective products playing nice..

What do I need to do to make that happen? Also, please get back to me on the code issue and please help me understand why this was passed over, considering myself and other firm took the time to detail it for you guys on Oct 11..

Thanks in advance..

-R

PS: we don’t want out money back – we just really want a solution.. there is a possibility my client would consider additional incentives for TRI.BE to just get this done..

[Roberto Verde]

thanks for the update..

I posted a fix provided by the theme developer that fixes the problem.. what’s your position on that code change?

I can connect you with the the company so you can both attack the problem.. would you like that?

-R

[Roberto Verde]

thx..
suprised it took this long.. please try using the fix I provided.. let me know if that works for you guys..

-R

[Roberto Verde]

please check your inbox.. you should have full admin access to the WP install so you can check out the configuration details.. thanks again for the ongoing follow through and help..

-R

[Roberto Verde]

forget it, I see the hidden email.. will send shortly..

[Roberto Verde]

how can I get you the theme?

[Roberto Verde]

Rob,

Thx for the detailed response and clarifications around your customer service positions, support for themes, etc..

I am not primarily asking for a refund.. my main concern was that I had to involve a 3rd party resource (the theme developer), who ultimately found a simple fix to the problem by modifying a single line of code in the core Calendar product..

I just feel like the language in the create a new forum post about have you disabled plugins and themes creates the false impression that you won’t support the product if the issue can not be replicated when everything is “stock” WP.. maybe I am the first idiot to be tripped up by it, but I have a pea brain and low IQ..

that being said, once I could not reproduce the error with stock WP, I believed the problem was theme related and felt that I wasn’t going to get support from TRI.BE (again, assumptions just make an ass out of you and me)..

Anyway, as you can see from the post and video, there are two things that seem real here:
1. there is a reproducible bug
2. the team I enlisted seems to have found the fix

My question is, do you agree with my findings and if so, is this the fix you as the developers would have used? or, now that you have awareness, would you implement something else..

My biggest concern is that I have hacked the core and I am going to lose functionality once I upgrade in the future (until I re-hack)..

Let me know what you guys think..

-R

[Roberto Verde]

fixed.. didn’t understand that you meant WordPress settings and no the Cal!

-R

[Roberto Verde]

how can I completely disable the sidebar content in the default event template?

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