robbo870

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November 18, 2014 at 1:39 am in reply to: Tickets not being sent via email (and I have marked order as "completed") #888851

robbo870
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Another update, I searched the forum and saw that there is an option to resend tickets when you click into the order. Cheers Barry, all is working now.

November 17, 2014 at 4:32 pm in reply to: Tickets not being sent via email (and I have marked order as "completed") #888476

robbo870
Participant

I don’t understand, but now I have re-activated all my plugins and my theme and everything is still working… at least for my testing purposes.

I will double check with my client tomorrow (I want to confirm before I close the ticket) but it looks like it’s all working!

I don’t suppose there is a way to re-send the tickets via email to the existing customers who didn’t receive them? For example, marking all the orders as processing and then marking them as complete again?

Thanks!

November 17, 2014 at 4:25 pm in reply to: Tickets not being sent via email (and I have marked order as "completed") #888463

robbo870
Participant

You’re right!! There is a conflict…

I tested after following all the steps so now I’ll go through the theme and each plugin and I’ll update to let you know which one is causing the conflict.
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