Thank you Geoff for your support.
I went through these steps and tried all of them, I’ve changed Permalinks to ” post name ” as mentioned in the support page, now it doesn’t leads me to a 404 page that’s great !, but its like actualizing the page where i’am and (doesn’t takes me to the page of ticket view)
I also added the snippet to the function.php of my theme but still doesn’t work 🙁
Thank you.
Reda