[Kerry Cassuto]

Thanks for that info, got everything working now. Again thanks for your help!

[Kerry Cassuto]

here is a screenshot of the email page in woocommerce. the “ticket” notification is missing the recipient. shouldn’t that have “customer” as the recipient?

[Kerry Cassuto]

It was working in the beginning, then stopped.
I had activated the auto complete, thought that might have triggered it to cease.
We are using woocommerce, (ticket orders are going through, no problem) not sure if the tickets sending is generated by woocommerce or The new order notifications to admin are not being sent either.
Checking the spam, nothing there.
Tried manually resending a no success.
I believe the order notification to the purchaser is going through. Question? The order needs to be in the completed mode to send a ticket, correct?

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