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I’d be Ok with going through the testing for conflicts process if you can give me a plausible scenario where a plugin conflict could cause this type of error. As I said at the beginning, there are strong indicators there is a problem with the plugin (including prior errors of this nature) and no indicators of a plugin conflict. And ruling out plugin conflicts would not get you ‘pointed in the right direction’ in any case, it would just leave you at the starting point. We are not getting the problem with the old version of ECP, as stated earlier it is with the current version. The fact you’ve found and solved one bug relating to duplication doesn’t mean you’ve solved them all. Without logging into the staging environment that shows the data that is wrong, you can’t even start to assess what might have happened.
Your plugin conflict policy will clearly stop a lot of people reporting errors. We have a real staging environment available and so could do the tests if warranted, but that isn’t common. If Tribe want a better plugin, you should be investigating errors, not simply be bouncing them back at people using the testing for plugin conflicts as an excuse.
HI Tribe,
1. No, it was occurring before the WP4 upgrade. It appears to have got worse now (ie. more duplicates), but that is only an impression.
2. Yes, it only occurs with recurring events.
3. No, the Testing For Conflicts procedure hasn’t been tried, and it doesn’t make sense to do so. The most likely cause of the error is the the plugin code. This is because for recurring events, your code is designed to create multiple records for a single logical event. The nature of the problem is that there are an *incorrect number* of multiple records being created for the single logical event. Since the plugin code controls the creation of the multiple events, that is the first place to go looking for the cause of the problem. There are no indicators that it a plugin or theme conflict is at work here. So it doesn’t make sense to spend a lot of time ruling out a potential conflict – before investigating the most likely cause of the problem. I can appreciate why you do want the conflict resolution procedure to be carried out in some situations (we write and support plugins ourselves), however in this case it doesn’t make sense to do so.
