[nrcaknights]

I actually set up a completely stock WordPress site, no themes and no plugins, other than The Event Calendar, to test this with. I have included the site information below where you can see that the timezone for the site is set to New York. I have also included a screenshot showing an event with the timezone displayed as American/Tortola.

HOME URL
http://localhost:8888
SITE URL
http://localhost:8888
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
admin
EMAIL

INSTALL KEYS
event-aggregator = 810e################################1522
events-calendar-pro = d4f6################################f1d9
WORDPRESS VERSION
4.9.1
PHP VERSION
7.1.8
PHP
max_execution_time = 300
memory_limit = 256M
upload_max_filesize = 32M
post_max_size = 32M
display_errors =
log_errors = 1
SERVER
Apache
SAPI
apache2handler
PLUGINS
The Events Calendar PRO version 4.4.19 by Modern Tribe, Inc.(http://m.tri.be/20)
The Events Calendar version 4.6.7 by Modern Tribe, Inc.(http://m.tri.be/1x)

NETWORK PLUGINS

MU PLUGINS

THEME
Twenty Seventeen

MULTISITE

SETTINGS
schema-version = 4.6.7
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
)
latest_ecp_version = 4.6.7
last-update-message-the-events-calendar = 4.6.7
disable_metabox_custom_fields = hide
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => day
[3] => photo
[4] => map
[5] => week
)
pro-schema-version = 4.4.19
earliest_date = 2017-12-14 00:00:00
earliest_date_markers =
Array
(
[0] => 11
[1] => 12
)
latest_date = 2018-03-27 22:00:00
latest_date_markers =
Array
(
[0] => 384
)
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = site
tribe_events_timezones_show_zone =
tribe_aggregator_default_update_authority = overwrite
tribe_aggregator_default_post_status = publish
tribe_aggregator_default_category =
tribe_aggregator_default_show_map = no
tribe_aggregator_default_import_limit_type = range
tribe_aggregator_default_import_limit_range = 7776000
tribe_aggregator_default_import_limit_number =
tribe_aggregator_default_csv_post_status =
tribe_aggregator_default_csv_category =
tribe_aggregator_default_ical_post_status =
tribe_aggregator_default_ical_category =
tribe_aggregator_default_ical_show_map =
tribe_aggregator_default_ics_post_status =
tribe_aggregator_default_ics_category =
tribe_aggregator_default_ics_show_map =
tribe_aggregator_default_facebook_post_status =
tribe_aggregator_default_facebook_category =
tribe_aggregator_default_facebook_show_map =
tribe_aggregator_default_gcal_post_status =
tribe_aggregator_default_gcal_category =
tribe_aggregator_default_gcal_show_map =
tribe_aggregator_default_meetup_post_status =
tribe_aggregator_default_meetup_category =
tribe_aggregator_default_meetup_show_map =
tribe_aggregator_default_url_post_status =
tribe_aggregator_default_url_category =
tribe_aggregator_default_url_show_map =
tribe_aggregator_default_url_import_range = 2592000
tribe_aggregator_default_url_import_event_settings = no
tribe_aggregator_disable =
WP TIMEZONE
America/New_York
WP GMT OFFSET
-5
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/Applications/MAMP/htdocs/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.7.3

• This reply was modified 6 years, 4 months ago by nrcaknights.

[nrcaknights]

After digging through the log files of my web server, I found some errors being logged after trying to an import. It turns out that I was missing the PHP-XML library. As soon as I installed that library, the imports started working immediately.

It might be helpful, for future customers, if you could list the required PHP libraries somewhere on your website. This would have been an easy fix if I had know that particular library was required.

Thanks,
Doug

[nrcaknights]

Yes, both of those jobs are listed as running. Attached is a screenshot showing the entries for those items.

Thanks,
Doug

[nrcaknights]

As soon as I get back to a computer, I’ll give this a try. Is there any way I can test the aggregator from the command line?

Thanks,
Doug

[nrcaknights]

Sorry, but I’m getting the same results. I am attaching a screenshot showing the standard wp-cron enabled. What is frustrating is that the events show up fine in the preview before either saving the scheduled import or before importing the events from a file. I’m attaching a second screenshot showing the preview. I am also attaching the log file downloaded from the Help page.

[nrcaknights]

Attached is the requested screenshot. Please note that I am running wp-cron.php using a real cron script that runs every hour. Also, the number of imports (12 imports used out of 100 available today) has never changed from one day to the next. Last, the imports are not working for one-time imports either.

Our site is scheduled to go live in a little over 24 hours, so any extra help figuring this out would be great.

Thanks,
Doug

[nrcaknights]

I did some more digging and noticed that the log file makes reference to “Creating child record xxxxx”. Below is a portion of the log file:

2017-12-11 07:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 07:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 07:17:03 Filtering records happening after 2017-12-11 08:00:00 debug EA Records
2017-12-11 07:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 07:17:03 Queueing import on EA Service for 11112 debug EA Cron
2017-12-11 07:17:02 Record (11112) was created as a child debug EA Cron
2017-12-11 07:17:02 Creating child record 11112 debug EA Cron
2017-12-11 07:17:01 Filtering records happening after 2017-12-11 08:00:00 debug EA Records
2017-12-11 06:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 06:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 06:17:03 Filtering records happening after 2017-12-11 07:00:00 debug EA Records
2017-12-11 06:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 06:17:03 Queueing import on EA Service for 11111 debug EA Cron
2017-12-11 06:17:02 Record (11111) was created as a child debug EA Cron
2017-12-11 06:17:02 Creating child record 11111 debug EA Cron
2017-12-11 06:17:02 Filtering records happening after 2017-12-11 07:00:00 debug EA Records
2017-12-11 05:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 05:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 05:17:03 Filtering records happening after 2017-12-11 06:00:00 debug EA Records
2017-12-11 05:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 05:17:03 Queueing import on EA Service for 11110 debug EA Cron
2017-12-11 05:17:02 Record (11110) was created as a child debug EA Cron
2017-12-11 05:17:02 Creating child record 11110 debug EA Cron
2017-12-11 05:17:01 Filtering records happening after 2017-12-11 06:00:00 debug EA Records
2017-12-11 04:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 04:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 04:17:03 Filtering records happening after 2017-12-11 05:00:00 debug EA Records
2017-12-11 04:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 04:17:03 Queueing import on EA Service for 11109 debug EA Cron
2017-12-11 04:17:02 Record (11109) was created as a child debug EA Cron
2017-12-11 04:17:02 Creating child record 11109 debug EA Cron
2017-12-11 04:17:02 Filtering records happening after 2017-12-11 05:00:00 debug EA Records
2017-12-11 03:17:06 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 03:17:06 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 03:17:06 Filtering records happening after 2017-12-11 04:00:00 debug EA Records
2017-12-11 03:17:06 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 03:17:06 Queueing import on EA Service for 11108 debug EA Cron
2017-12-11 03:17:05 Record (11108) was created as a child debug EA Cron
2017-12-11 03:17:05 Creating child record 11108 debug EA Cron
2017-12-11 03:17:05 Filtering records happening after 2017-12-11 04:00:00 debug EA Records
2017-12-11 02:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 02:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 02:17:03 Filtering records happening after 2017-12-11 03:00:00 debug EA Records
2017-12-11 02:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 02:17:03 Queueing import on EA Service for 11107 debug EA Cron
2017-12-11 02:17:02 Record (11107) was created as a child debug EA Cron
2017-12-11 02:17:02 Creating child record 11107 debug EA Cron
2017-12-11 02:17:02 Filtering records happening after 2017-12-11 03:00:00 debug EA Records
2017-12-11 01:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 01:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 01:17:03 Filtering records happening after 2017-12-11 02:00:00 debug EA Records
2017-12-11 01:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 01:17:03 Queueing import on EA Service for 11106 debug EA Cron
2017-12-11 01:17:02 Record (11106) was created as a child debug EA Cron
2017-12-11 01:17:02 Creating child record 11106 debug EA Cron
2017-12-11 01:17:02 Filtering records happening after 2017-12-11 02:00:00 debug EA Records
2017-12-11 00:17:01 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 00:17:01 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 00:17:01 Filtering records happening after 2017-12-11 01:00:00 debug EA Records
2017-12-11 00:17:01 Record (10571) skipped, not scheduled time debug EA Cron

[nrcaknights]

I have deleted the plugins and reinstalled them as directed. I have also, as mentioned previously, reverted to the Twenty Sixteen them and deactivated all plugins, but am still experiencing the same issue. Event appear in the preview for either a scheduled import or a one-time import, but when teh import is actually run, no events are created.

[nrcaknights]

Upon further testing, I am not able to directly import an ICS file either. I get the same results reported above; events show in preview, but do not end up importing.

I have switched to the Twenty Sixteen theme and disabled all plugins, but am seeing the same results.

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