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Hi George,
I spoke to GoDaddy and I don’t think it is anything on their end. That system plugin you referenced is something that comes standard with their managed hosting accounts and contains some files, some stock images, etc., none of which are currently activated on my site.
Before I go through all the trouble shooting just a quick question about the theme. If the plugin is working for some users and not others, is it even possible for it to be a problem with the theme? If it were truly a problem with the theme wouldn’t all users would have the same problem? I literally got 20+ event submissions today alone without issue. Is it possible that this is a caching issue at the user level?
Hi George,
I appreciate all the info. To answer your questions:
1. I can’t find the plugin your referencing and to my knowledge, no, we did not install that plugin so I don’t have the who, what, why info on it. If you think this may be part of the problem, I can work with my developer to look in to it.
2. I’m using GoDaddy and I’m on a managed wordpress account.
3. Yes, I believe my developer modified the code in some way on the page the calendar appears to allow a sidebar to show up. That said, I just remembered that when you asked and noticed that the sidebar is no longer there. To my knowledge she did not alter code to the calendar itself in any way but I will double check!.
What’s next?
Ok so I was not able to re-create the issue but I had another user email today complaining about the same issue so I was able to have her give me more detail. She goes through the whole process of inputting all her information. When she hits submit, she gets a screen that says “Are you sure you want to do that?” In the tab of the browser it says “WordPress Failure”. On that screen there is no button to allow you to proceed or anything. She said she tried it from multiple browsers. She tried on IE, Chrome and from her phone. The pictures below are from her trying on FireFox. Sorry they aren’t the best quality, she was taking photos of her screen instead of taking a screen shot.
I know the community calendar is working cause I’ve received other submissions, it seems it’s just a problem for some users. Please advise!
