Thanks, George – It looks to me like each ticket submission is stored as an array (XML?) within a single field. Is that correct? So the task would be to pull all of those records, then manipulate the XML. Is this the right track?
If so, this seems like a great way to do it. I have run into problems with Ninja Forms where every field in a form is a record in the database. Ran up against a 75K limit on number of records imposed (I guess) by GoDaddy.