[Russell]

Solved the problem with your update once I figured out it was a memory limit issue. Seems to be functioning perfectly.

[Russell]

This reply is private.

• This reply was modified 10 years, 7 months ago by Russell.

[Russell]

The update doesn’t seem to have fixed the issue.

[Russell]

Even with those changes made, the problem persists.

[Russell]

Thanks for your help so far, Brook, and your willingness to help us in light of the deadlines we’re under!

[Russell]

Thanks, Jennifer. I would have to concur, we’re on a fairly tight deadline on our end as well.

[Russell]

We look forward to finding out what is happening, and hopefully we can get this resolved.

[Russell]

This reply is private.

[Russell]

So if it’s not file permissions, what else could it be? You would think file permission issues would present themselves during any media file upload, wouldn’t they?

What other direction could we go in?

[Russell]

Just as a followup for the final paragraph, checking whether the .ics file uploads through the standard media uploader without issue, the answer is yes it does.

I will attempt to run through the rest.

[Russell]

“It seems possible that there is a file permission error.”
I thought this as well, but giving full permissions to these directories here doesn’t seem to work.

“If you open up your [server’s error logs] are they showing any errors around the time of your upload?”
Nothing as of yet that I can see. To be frank, I’m not sure if errors will be logged instantaneously, but so far it’s clean.

“Finally, it might be worth doing a conflict test. If none of the above reveals anything.”
I did run through conflict testing to make sure it wasn’t a plugin or theme issue.

Any other direction I could head in here?

[Russell]

Is there any insight into this problem?

[Author]

Posts