[Sven]

Hey Cliff,

sorry it took a bit longer. Got a screenshot attached to this post. As you can see, its just loading and loading. The Webdev Console spits out the error message i attached in my first post.

So is there any other possibility, to get the functionality I need? We sell tickets with different pricings. So one ticket has three prices. One standard and two special prices for eldery people and children. When the user is buying the ticket, he should choose from these options. Is this possible with the tickets plugin? How should I approach this?

Tried with the variable product from WooCommerce but the error gets in my way.

[Sven]

Yes, after contacting my hosting provider, we could resolve this issue!

So for everyone who encounters the same problem:

• Make sure your PHP has a high enough memory limit to run the events ticket pro plugin (That was the one messing everything up). You can change the memory limit in your php.ini file (search for memory_limit) and set it to 160M at least.
• Increase your FcgidMaxProcesses in the fcgid.conf file after you increased your memory_limit! After that, restart Apache
• If you don’t have access to these files, ask your hosting provider to do it!

Thank you Barry for your support! I mark this issue as resolved!

[Sven]

Hey Barry,

i duplicated the site, but still no error in sight. Everything works perfectly. So i checked the error log from our hosting provider and it says:

- mod_fcgid: can't apply process slot for /var/www/cgi-bin/cgi_wrapper/cgi_wrapper
- mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 61441 bytes)

So i guess not enough ram and FcgidMaxProcesses is set too low?

• This reply was modified 9 years ago by Sven.

[Sven]

Unfortunately, we can’t switch back to a different theme on this site, because it is already heavy in use. We also don’t have access directly to the hosting server (to change settings there e.g. php.ini) – So what i did was setting up the site on a different server with the theme and all the plugins. Works perfectly… So i come to the conclusion, that there is a problem with the server. So one difference between these two servers, is mine has PHP 7 and that from the hosting provider 5.3.3. maybe there is an issue with that?

In that case, i need to contact the hosting provider.

[Sven]

I set the WP_MAX_MEMORY_LIMIT to 256M but it throws the same error as before. If i log out from wordpress, i cant get back in because of the HTTP ERROR 500. Deleting the Tickets Pro Plugin resolves this issue. Even without the Tickets Pro, the part where the configuration for my event should be is empty (shown on the screenshot given to you before). It worked so good without the pro add-ons, but the free solutions doesn’t suits us at all…

[Sven]

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