Hi Leah,
From one Development Company to another, I believe your response to this issue is unprofessional. I don’t think it’s fair to mislead people in to buying your plugin and then not support features you listed. If we have to take the refund, you’re going to cost our company at least a few hours of work, since we’ll have to find another plugin, get it approved by our client and then install and set it up.
I would much rather see a response saying “I’m sorry that the feature listed hasn’t been implemented. We’ll get that feature added right away.”
Thank you,
Brad