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Thanks for the help, Brian. I will follow the process. Sorry, it probably wasn’t fair to say forced, but it came up on the screen saying updates were required to continue and then when you clicked on that, it led to a basket with both the items in it and so I just assumed I was meant to purchase both.
I’ve just experienced the exact same thing and thus lost money as tickets to an event were purchased for free 🙁
I had reduced the stock available and didn’t realise that this had changed the pricing for the remaining tickets. I too have strange entries in the sales box.
Clearly an issue and one that costs us money, so I’m very unhappy as I can’t now go and tell my customers that they have to pay for tickets that showed up on my website as free.
