[Ben]

Hi There
Thank you for your comprehensive response.
I was looking more to have an answer regarding the solutions or the tries you did to fix what I was reading in the other people threads regarding the same issue.
I already told you that we do appreciate the time difference between us.
I already told you we appreciate you efforts to respond and resolve issues regarding your products and services.
I have already tried everything you described the only reason I have issued a support ticket the first place is the fact that all of those tries has already failed.
Like I described before we tested on three digital ocean droplets I have them for developments which has different configurations, on wp-engine production and staging, and for fun we tested on a crazy domains shared hosting as well.
we tested with existing websites, we tested on fresh wordpress installation.
I guess we will remove your product and we will have to build our own solution to resolve our clients issues.
We do appreciate the fact that wordpress plugins does not work all the time and we tend not to use them as we keep having bad experience which reflects to our customers.
I guess we will go through the refund process and remove your product from the wesbite.
Thank you for your time.

[Ben]

Thank you very much for your response, we value your efforts to resolve this.
Unfortunately I can not see any helpful topic or a specific target to resolve the issue in your senior developer response, he/she did not give any testing instructions or indications to where we should look into.
Giving the time difference between our responses and your responses (we are in Australia) it is hard for us to manage this within the given timeframe.
For our debugging we only see that the
const META_KEY = ‘_tribe_tickets_meta’;
is not being saved in the database once you register more than 5 tickets, there is nothing showing in the dev tools no errors no warning and no feed back of any type.
The php errors log shows nothing and from reading your source code you are not registering or logging any errors to any files or tables.
this
add_action( ‘event_tickets_woocommerce_ticket_created’, array( $this, ‘save_attendee_meta_to_ticket’ ), 10, 4 );
is in file Meta.php
Which is called from within Main.php inside a loop
$quantity = intval( $item[‘qty’] ); returns the purchased tickets quantities
for ( $i = 0; $i < $quantity; $i ++ ) { }
as you see once $quantity is more than 5 everything fails.

We have removed all unused plugins, de-activated all plugins and themes, there are no security passwords and we have another copy of the website on a digital ocean droplet yet the same problem, we have installed your plugins on a new wordpress installation and it is the same issue.

If your senior developer have no instructions or testing methods to resolve this by the end of today we will have to move on and fix it ourselves for our client.

I am confident you will understand and appreciate this, as we are a commercial digital agency and our clients rely on us to deliver on time, I can not keep responding to more requests as responses taking time that we can not afford we appreciate the time difference and the working hours between your company and ours.

By the time writing this it is 9am in our time which leave us with 7 working hours hoping to find an answer for this within that time but if it was not possible please let me know and we will take over.

We are not looking for refund at this stage it is not something we are keen for, we like the efforts you put into your solutions and we would love to make it working for us as I told you before we have more client in our production pipe line require the functionality.

Please keep in mind we do not give access to our development to 3rd parties your scope is to provide the solution and not to develop the solution on our development solutions this is in our policy and procedures for our client privacy.

Thanks again and waiting for response.

[Ben]

Our client will be publishing events in the coming day and we need this to be resolved ASAP if you can not resolve it soon please let me know so we drop off your products and we use other solution as we have tested other solutions and it did work as expected, please understand that we are a digital agency and we can not afford such issues or delays, also we have other clients will have the same functionality on their websites and we can not repeat the same experience.

[Ben]

WE tracked it down to
update_post_meta( $attendee_id, Tribe__Tickets_Plus__Meta::META_KEY, $meta[ $product_id ][ $order_attendee_id ] )

as this is where it is breaking and the reason seems to be that

$meta = get_post_meta( $order_id, Tribe__Tickets_Plus__Meta::META_KEY, true );

is not returning any thing?

[Ben]

This reply is private.

[Ben]

Hi There, Thank you for your response.
I have read all of the other threads and I see I am not the only one who is getting this issue, I have done all of the other suggestions in all of the other threads from disabling all plugins to have a plain theme and there is no conflict with any other functionality so basically we are not going to the path of blaming other plugins or themes.
My System is a typical wp-engine hosting environment nothing special about it.
and my attendee list is super simple its only first name and last name absolutely nothing special about it.
So as you can see we are doing super simple things which your plugin should be more than capable of handling it, there must be somewhere where I can see a log or error or something can you point me where?
I can not imagine you do not have a place where you log errors if any.

[Author]

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