[Ryan]

Andras,

Both servers are Linux. Unfortunately, the one that the ticket fields worked on is the newer of the two, and is running newer versions of nearly everything (CentOS, PHP, Apache). I realize that is going to be awfully difficult to find the issue given so many variables.

I was looking for the section of Event Tickets or Event Tickets Plus that stores the additional information to meta. I found several possible sections between Meta.php, Storage.php, and Tickets.php, but nothing was a slam dunk as to the exact spot these get handled. If I knew where it was, I could at least see if there what filters or functions surrounding it that might be a PHP version quirk or something odd.

[Ryan]

Andras,

Thank you for looking into this. Trust me when I tell you I’ve done all the conflict testing and various labels I could think of prior to creating this ticket. I even went as far as a brand new clean install, 2017 theme, and only the Events plugins. The problem persisted just like I described, so I know it’s not a Theme or Plugin conflict.

Now, up to that point, all of my testing had been done on the same server that I identified the behavior. For good measure, I repeated the clean install setup and tests on another server of ours. The other server did not exhibit the issue that I described, and behaved and succeeded like your tests. Even the very long ones were working.

In conclusion, it appears what I’ve discovered is not a bug with plugin after all, but rather some sort of WordPress/Server/Meta/Database issue that does not throw an error or break the rest of the ticket. Very strange. I’ll leave it as is for now, as that’s not really anything you can troubleshoot.

[Ryan]

Here are labels that failed (with no error):
“Do you want to receive text messages about the Family Faith Fest? If so, enter your cell phone number here:”
“If you want to receive text messages about Fest, enter your cell number:”

Here are labels that were successful:
“Test”
“If you are affiliated with a local parish, enter parish name:”
“Want to receive text messages about Fest, enter your cell number:”

Input did not matter, as I was using a lot of “asdf” and “test”.

[Ryan]

I felt like I was missing something, so for peace of mind and to rule out any plugin/theme conflict I may have overlooked, I created a replica of my RSVP Tickets on a fresh install of WordPress. This particular issue was still present in a clean install, my text fields won’t record to the database.

Now, I took it a step further and tested a new RSVP ticket on this install, very basic. I used short labels and basic Yes/No radio answers for good measure. To my surprise, Text fields with short labels in this case worked fine.

I further tested various lengths of labels of Text fields, and found the sweet spot to be right in the neighborhood of 70 characters. Labels shorter than 70 characters worked, while labels longer than 70 failed (without error).

In this particular use case, I shortened my labels so that I can collect the data I’m looking for.

I’ve left the ticket open in hopes someone will read this, and escalate the issue to a Bug Report. I did not find this bug on the Known Issues page, hence, why I created this ticket in the first place.

[Author]

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