[bartkraan]

Hi Jaime,

I just found the cause of the issue. It appears that the QR-code function is using some functionality of the php-gd package, which wasn’t installed on my server.
Installed php-gd, and now the QR-code is in the ticket email.

I did a php code review and saw the dependency and that did ring a bell.
I wondered why there was no error message on the missing library, but the soucecode says:
‘The phpqrcode library requires GD but doesn’t actually check if it is available’

Thanks for helping me with this issue.

Kind Regards,

Bart

[bartkraan]

Hi Jaime,

Indeed I am using WP Mail SMTP. Just updated to the latest version 1.2.4. but unfortunately no improvement.
Still no QR-code showing up.

I’ve also restarted the server, but that makes no difference.

Kind Regards,
Bart

[bartkraan]

Hi Jaime,

I’ve attached a screenshot.

As you can see, the event picture is shown, but the QR-code is not.

I have tested this with several e-mail clients. All with the same result: on none of the clients, the QR-code is visible.

I suspect that the problem is in the plugin self and/or in the combination of the used other plugins such as Events Tickets and Woocommerce.

Kind Regards,
Bart

[bartkraan]

Hi Jaime,

There are no QR-code files in the /wp-content/uploads/… folder.
I am using a multisite installation, and have a monthly folder structure, so I would expect the files to reside in
/wp-content/uploads/sites///
But unfortunately there is no file in there that looks like a QR-code.

When I use the standard 2017 WordPress Theme, the result is the same: No QR-code showing up.

What could be the cause of this?

Kind regards,
Bart

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