wp-admin login page gone

[capecodlife]

This was just confirmed by our hosting company as well – The problem is with the Community Events – We all need a fix for this “paid” add-on – can someone post an update on this please ???

[kellymarie2001]

I’ve installed a test site and have been adding my plugins/theme one by one to see what’s causing the conflict. It’s a bit time consuming though because I have to leave it for a day just to see if I’ll get kicked off my admin!

[Barry]

Hi everyone!

First of all – apologies to capecodlife, Dante and jackfd53: we weren’t intentionally ignoring you, but due to the way our support tools currently work we are only advised of an update when the original poster (kellymarie2001) updates the thread.

Generally speaking it is anyway best to create threads of your own – that way we can troubleshoot things in relation to your own site as, even though the symptoms may be similar or even identical, the underlying cause may not be.

I’ve installed a test site and have been adding my plugins/theme one by one to see what’s causing the conflict. It’s a bit time consuming though because I have to leave it for a day just to see if I’ll get kicked off my admin!

OK – so it sounds like there is no problem when using just our plugins, is that correct?

That definitely adds weight to my previous note – so (capecodlife, Dante and jackfd53) please do run through our standard troubleshooting steps before you go any further and, ideally, create a new thread if you need further assistance.

I’m not clear though (kellymarie2001) why you need to leave things for a day to test … if you reactivate a plugin can you not test immediately to see if the problem has cropped up again and then, if not, move on to the next plugin?

[jackfd53]

Hmmmm…me thinks I smell a blow off here…you know for some of us theres not enough time…probably the majority of us…how many it take to make a crowd here? In my case two of us ran through multiple iterations of me switching one plugin on…they’d refresh…try to login…switch it off…we did this about 30 minutes over, under, sideways, down. I got down to thinking it was a combination of two but zeroing in on those two together left one contender standing. Enough to convince me beyond a doubt…that something was funkadelic with community events…so I get on here…been using your software for almost a year…oh my…my license renewal time for my 3 pack of Pro…community will come later and then filter… Guess what…I’m not impressed. On a lighter note however, from reading the posts I flipped off the “Block access to WordPress dashboard” flag…activated Community events…emailed the wicked witch to try it…Presto…it was miracle…she had no problem with the admin login…nope didn’t get redirected. Of course it had nothing at all to do with Community Events…I’m sure. I better go set up a test environment.

[capecodlife]

I went through all the plugins one by one – ending up with 2 plugins active – and once I disabled the Community Events – I can log in and the screen appears. Even with the events calendar running. This is where I believe the problem lies…

[kellymarie2001]

I was able to replicate the issue – it’s not in the plugins or in the theme.
The problem started immediately after I started messing with the Community plugin settings – I’m 99% sure it’s the selection “Block access to WordPress dashboard” that’s causing the problem.
Do the other users on this ticket have that option checked or unchecked?
I have another site that uses this plugin and we’ve had no issues because we don’t have that Block access option checked.
Glad to know I’m not alone in this issue, hopefully we can get this resolved! I’m concerned about spammers and hackers having access to the dashboard.
Thanks!

[Barry]

Hi kellymarie2001,

Thanks for checking back in 🙂

I was able to replicate the issue – it’s not in the plugins or in the theme.
The problem started immediately after I started messing with the Community plugin settings – I’m 99% sure it’s the selection “Block access to WordPress dashboard” that’s causing the problem.

Can you confirm what your settings are exactly? Which roles are blocked?

If you are testing this on something other than your live site, would it be possible for you to share the URL (via private reply if you prefer) so I can take a look?

Hmmmm…me thinks I smell a blow off here…you know for some of us theres not enough time…probably the majority of us…how many it take to make a crowd here?

We certainly don’t want to blow you off – but, as before, we do ask that you create a topic of your own. It can become very confusing when multiple users post in the same thread and are at a different stage in the troubleshooting process.

You are of course more than welcome to monitor this thread – and if the circumstances are identical to those of the original poster (kellymarie2001) then any resolution to the problem should of course carry over to your own sites.

Thanks!

[kellymarie2001]

This reply is private.

[kellymarie2001]

Your question: Can you confirm what your settings are exactly? Which roles are blocked?
A: Do you want me to go through all settings? At the moment I don’t have anything checked under Access Control.

[Barry]

Thanks for sharing those details 🙂

Since this is a test site, can you deactivate all other plugins and switch to a default theme – so we have a clean environment to work in (if you’d rather I do this that’s fine too – please just confirm that I have your permission to do so and that you have made, and know how to restore, a backup of the site).

Thanks!

[kellymarie2001]

You’re welcome to do that, it’s just a test site so it won’t affect anything.

[Barry]

Thanks.

So if you view the test site as it currently is, with only The Events Calendar, Community Events and a default theme running (and configured to block admin access to all four listed user roles) you should find that you can nonetheless login by visiting:

yoursite.com/test/wp-login.php

(Of course you would need to use the actual domain name) … with the credentials you provided it is then possible to login and access the admin environment.

Can you confirm you are seeing the same thing? This seems to suggest there is indeed a conflict, rather than there being a problem with our plugins.

[kellymarie2001]

Hi Barry, You and I tried that back in July 🙁

[Barry]

Hi Barry, You and I tried that back in July

We did try something very like that, yes.

So to summarize where we’re at: yesterday I logged in to your test site and deactivated everything except for our plugins and configured Community Events to block access to the dashboard. Even with this in place I was and am able to login without difficulty (so long as I use the …/wp-login.php URL).

Just for the avoidance of any doubt I also asked a colleague to test out the same thing from a completely different device and browser … and he too was able to login successfully.

With that in mind, it seems to me that our plugins are behaving as expected and if there is a problem it is likely to be the result of a conflict.

I do understand that you tried some similar steps in July without success – but can you confirm in relation to your test site, as it currently is, if you are seeing the same thing as I’ve described above?

[Barry]

Hi again kellymarie2001 – just checking in as I appreciate this thread has been ongoing since July and I didn’t want you to feel like you had been “left in the lurch”.

Did everything work out here/were you able to uncover conflicts with any other plugins or with your theme – or was there anything about my last update that didn’t make sense from your perspective?

If you do need further assistance please just let me know 🙂

[Author]

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