Woocommerce ticket order for recurring event – How do I know what date it is?

[Jessica]

This is kind of confusing but when someone orders a ticket for a recurring event it flows into the order section of woocomerce. But it only says (in our case) Basic Skills class, not, Basic skills class – 2/15/2016. How am I supposed to know which Basic skills class they actually signed up for?

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[Josh]

Hey Jessica,

Thanks for reaching out to us!

Unfortunately, there isn’t support for this type of use of our ticketing solutions with recurring events. What you’re seeing in not knowing which instance the ticket is for is due to the limitation. Tickets are only available for the event as a whole and not each individual event.

I apologize for any confusion there may have been when purchasing. We do try to make the warning clear and have a note on this in the “What does it do” section of the page here however we do understand that there can sometimes be an automatic expectation for the tickets to work this way. This is something that we are currently working on.

If you have any further questions, please don’t hesitate to ask.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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