WooCommerce Product Page not showing Product Description & Product Data Section

[Samuel]

We have existing WooCommerce Product pages (Grouped products) with tickets added. We were able to update the product description and product data. This morning however, we lost access to the different sections.

We found that we no longer have access to the Product Description, ‘Product Data’, Short description sections for existing grouped product pages with tickets added.

For new WooCommerce Product pages, the settings are removed as soon as a ticket is added. The editor menu is also missing for the product description, original content is there but not rendering as can be seen with the red underline in screenshot.

Upgrading from Events Tickets, Events Tickets Plus The Events Calendar from 4.2.6 to 4.2.7 did not help.

The page in question is http://watsonmartin.xelium.co.uk/product/cipd-foundation-diploma-in-human-resource-management/

Please help.

[Samuel]

I found the problem to this, it appears The Events Calendar plugin needs to be activated for the Event Ticket Plus to work properly.

Please confirm all required plugins for Events Tickets Plus to work?

[Samuel]

Just realized that under ‘Events > Settings’ for Ticket Settings > Post types that can have tickets, the Option for ‘Product’ page has been removed.

We had to deactivate Event Tickets Plus and Event Calendar then select ‘Product’ there again.

Then reactivate the plugins to see Tickets published on Product pages.

However, when we revisit the setting ‘Events > Settings’ for Ticket Settings, the post type ‘Product’ has disappeared again.

[Andras]

Hello Samuel,

Thanks for using our plugins and welcome to the forums!

In  order for Event Tickets Plus to work you will need The Events Calendar and Event Tickets plugins activated. ET+ is dependent on the other 2, it is an extension of functionality, so it will not work without them.

I hope this help clarify.

I see that you marked the thread resolved. Is there anything I can still help you with or can I close the thread?

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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