tammi4su,
Since it looks like you’re using a third party theme, I would suggest reaching out to the developer of your theme to see if they can offer some help on why the layout wouldn’t be working correctly using your theme’s page template. Unfortunately due to the number of third party themes out there, and our limited support staff, we’re unable to provide support for third-party themes. If you’re still seeing this issue after switching to one of the default WordPress themes (2011, 2012, 2013, or 2014), I’d be happy to investigate further.
I hope that helps to answer your question, but let me know if you need further help. Thanks! ๐
-Casey-