We can’t export all the attendee info.

[Juan Gerardo Mexia]

Hi. We just bought Events Tickets Plus.
When exporting from the attendees list section of the event, the resulting CSV file only shows name and email from the customer, but all the data set in the ticket is missing, including custom fields. See on the attached images the difference between the info we see in the attendees list, in each particular order, and what we see in the CSV document.

[Geoff B.]

Good evening Juan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and providing your system information.

We are sorry to hear about the inconvenience caused by the missing information.
I would love to help you with this topic.

This is currently logged as a bug and we are looking to release a fix in our next maintenance release.

The good news is that in the meantime, you could apply the following code snippet inside the functions.php file of your WordPress theme or Child Theme.

https://gist.github.com/GeoffEW/25e98c2dddac3d67a02d2e8e4c8da813

Let me know if that helps.

Have a great day!

Geoff B.

[Juan Gerardo Mexia]

Hi. Can you assist me a little more?

When placing the code inside the child functions.php file, it crashes the website.
Do I have to place the full code? Or just a portion of it? Anywhere, or inside a particular function?

[Juan Gerardo Mexia]

Hello again. I succesfully applied the snippet in the functions.php child file.
We hope that a future update of the plugin will have this issue worked from within.
Thank you for your assistance!

[Geoff B.]

Good morning Juan,

I am sorry to hear about the crash. As you found out, it’s probably because you added the opening <php statement.

But I’m super glad that the snippet worked for you. You will be contacted as soon as the fix is within the plugin itself.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff]

Hey there,

Just want to drop a quick note in here to let you know that Event Tickets Plus 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

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