Version 4.0 broke my site

[katecooteltd]

Saw that events were not showing on homepage. Further investigation showed that all 3.X events plugins were inactive with a Tribe message stating that the product wont work unless upgraded to 4.0. Did so firstly with The Events Calendar plugin and the site white screened. Deactivated the events calendar pro plugin, site worked (but without events functioning).

[Josh]

Hey,

Thanks for reaching out to us!

I apologize for the issues you’re facing when attempting to update the plugins. It looks like there is an update issue with the Community Events plugin if it isn’t updated at the same time as the core and PRO plugins. The best thing to do is to update them all at the same time.

If you’ve still gotten the PRO plugin deactivated, go through and update all the other plugins while Core and PRO are deactivated and then you should be able to reactivate all the plugins again.

Let me know if this helps.

Thanks!

[katecooteltd]

Thanks for getting back to me.

The best thing to do is to update them all at the same time

Would have been nice to be made aware of prior to having to allocate over an hour to carry out a simple update. This problem could have been sorted out with a script, rather than one that deactivates the 3.12 plugins without any warning.

I seem to remember that the last update left community events unusable for over a week whilst a fix was built.

Anyhow, the plugins work now and waiting with trepidation for your next update!!

[Josh]

Hey,

I’m terribly sorry about the issue you did face with the update. Typically you shouldn’t have to update all at once, however there was an issue with Community Events that slipped through the cracks that we’ll have updated shortly.

Again I apologize for the inconvenience here. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Author]

Posts