Venues not saving

[tempomedia]

I’m having a problem with venues not saving. They don’t give me an error, they just simply don’t save – either from within an event, or the venues section. Now, being a production site, I can’t actually deactivate all other plugins or change the theme, but do you know what the problem could be? Is it a known issue, or more likely something I’ve done?

Alternatively, I would like to do a fresh install of the plugin, but obviously I want to keep all my listings. Where are they kept? And kind of file is it – can be easily re-imported afterwards?

This is fairly urgent, so a response as soon as possible would be great. Thanks!

[Barry]

Hi tempomedia,

That’s unfortunate – it does sound like it might be a conflict, however. If you are unable to run through our normal troubleshooting steps in your production environment perhaps you could replicate the site in a development environment and run through them there?

Alternatively, I would like to do a fresh install of the plugin, but obviously I want to keep all my listings. Where are they kept? And kind of file is it – can be easily re-imported afterwards?

They are maintained as database entries, primarily within the posts and postmeta tables. Deactivating the plugin should not result in those same entries being lost – so assuming no core files within the plugin have been edited if you simply deactivate, upload a fresh copy of the same plugin and reactivate they would all simply come ‘back to life’.

It’s not impossible that this would solve the problem, but it’s also quite possible that it would not as, essentially, nothing would have changed (unless you or someone else has edited core plugin files, of course).

Actually exporting then purging all events data (including settings), reinstalling and finally importing that data would be more involved and if you are unsure of how to proceed on that front then I’d recommend you use the services of a suitably skilled developer.

What I really have to stress though is that you should make a complete backup and ensure you know how to restore that backup before you begin!

[Author]

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