Urgent: Filter Bar no display the filters

[yogavitaesalute]

Hello
after updating the filter bar no longer displays the filters.
How can i resolve it?

Thank you

• This topic was modified 10 years, 7 months ago by yogavitaesalute.
• This topic was modified 10 years, 7 months ago by Geoff.
• This topic was modified 10 years, 7 months ago by Geoff.
• This topic was modified 10 years, 7 months ago by Geoff.
• This topic was modified 10 years, 7 months ago by Geoff.

[Brook]

Hello yogavitaesalute,

I am sorry to hear your filters disappeared. I have yet to see anyone with a similar issue. It seems probable that one of two things is happening: 1) the update failed and the new Filter Bar is not properly installed. 2) Or, there is a conflict happening. 

Would you mind trying to redownload the update, so we can confirm that it worked properly? This guide on “Manual Updates” outlines exactly the process you would need to do for deleting and then redownloading the Filter Bar plugin (click here).

If redownloading does not cause the filters to reapper then we should try to test if a “conflict” is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting. It’s possible that something we changed in Filter Bar 3.12 is not compatible with one of your plugins or theme. We’d love to know what’s incompatible so we can investigate whats needed to fix it.

Does that all make sense? Can you run through those steps? Please let us know. 

Cheers!

– Brook

[yogavitaesalute]

Hello
thank you for support! I tried to disable all plugins but nothing happened. I tried to change theme but nothing happened then i disable and delete the filter bar and manual re-installed.

Can you help me please?

This is a picture from my web site http://s3.postimg.org/yccxgybv7/Schermata_2015_09_17_alle_10_10_29.png

• This reply was modified 10 years, 7 months ago by yogavitaesalute.

[Brook]

Thanks for performing those diagnostic tests. The screenshot is especially helpful. I was under the impression the entire Filter Bar was missing. Could you go to WP Admin > Events > Settings > Filters, and double check that you have all of the filters enabled? It seems like they might have been disabled somehow.

• Brook

[yogavitaesalute]

yes, sure, the settings it’s ok. I can show the filter just if add /map/ at the end of the url.

[Brook]

Thank you for clarifying. We have seen one similar issue. A user who only had one filter enabled saw the filter list disappear while viewing a category page. Is that similar to your circumstance here?

Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

Could you also go to WP-Admin > Events > Settings > Filters and take a screenshot of your filter settings? Using all of this info I would do my best to reproduce the problem locally, and then diagnose it.

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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