Urgent, attendees not receiving rsvp tickets

[Math]

Hi

I have an event tomorrow morning and none of the attendee that RSVPd have received their email tickets. Please i need urgent help. Organiser is freaking out.

[Math]

This started happening after updating to 4.3.3

[Geoff]

Hi Math,

So sorry for the trouble here with RSVP emails! Let’s dig right in and see what’s happening.

First off, I do want to note that I tried creating a free RSVP ticket for any event on my test site and the email did indeed send when I completed the registration form. That’s good news because it means that things should be working in version 4.3.3.

What I’d like to do is figure out what is different between our sites so we can pinpoint what might be preventing emails from sending on your site.

If your organizer is unable to hold on during this troubleshooting, then I would recommend rolling your plugins back to version 4.3.2 since you indicated that the issue does not appear to be happening there.

I have a few questions that I’d appreciate you answering to help me research this:

• Will you please send me a screenshot of the ticket settings for the event? I would like to specifically see all of the details for each ticket in the event so I can compare them to the tickets I created on my test site and make sure that what I am testing is the same as your configuration. Here’s an example of what I’m looking for.
• Is this only affecting RSVP tickets or paid tickets as well?
• Are you able to send any emails from WordPress? You can test this by using the following plugin: https://wordpress.org/plugins/easy-wp-smtp/
• Is it possible that the emails are being sent but are landing in the recipients’ spam/junk folder? Are you able to confirm by either registering for the event yourself or following up with an attendee?

Ultimately, both Event Tickets and Event Tickets Plus rely on the default WordPress wp_mail() function, which is built directly into WordPress. If emails are truly not sending, then any conflict in WordPress or a server disruption can interfere with the action. So, at a a base level, I will likely be asking you to help rule out those possibilities by following the steps outlined in this guide to see whether or not the issue persists in a default WordPress environment. It would be awesome if you went ahead and tried those steps, but it’s ok to wait and see where we’re based on the answers you provide for my questions above.

Let’s start here and see what we find.

Thanks,
Geoff

[Math]

This reply is private.

[Geoff]

This reply is private.

[Math]

Hi Geoff

I just realized people might not be selecting the number of tickets they want, instead they just RSVP with the ticket counter on Zero meaning there’s is actually no RSVP.
This could be the reason tickets don’t reduce after RSVP.

Is there snippet to fix the counter on 1 but only on RSVP not ticket sales?

[Geoff]

Hi Math,

I was able to find a snippet that was once used to set the default number of ticket to 1 in the quantity field of the registration form:

https://gist.github.com/cliffordp/5b57df71be8b52f595817ddbf81acdab#file-functions-php

I will note, however, that I have not tested it personally.

I just want to confirm with you that the email functionality is sorted out and that you don’t have any other questions for troubleshooting it further. Please let me know and, if you have any other questions outside the topic of email, please let us know in a new thread so we can address those directly.

Thanks and have a great weekend!

Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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