Update removed my event calendar and listings.

[Lorette Alpers]

I just tried again to update the event calendar. I had tried when it first came out. My event calendar and list of all events disappeared-I couldn’t afford for my site to be down so I restored it to a previous version. I thought maybe it was a bug but it happened again when I tried today. I will leave it “updated” until I hear back from you.

Also, I am getting this message for the Events Calendar Pro and Community Events.
There is an update available for The Events Calendar PRO but your license key is out of installs. Visit the Modern Tribe website to manage your installs, upgrade your license, or purchase a new one.

My account page shows both licenses to be good until November.

Thanks for your help.

[Nico]

Hi fairfindz,

Thanks for reaching out and welcome to our support forums! Sorry to hear about the problem you are having while updating the plugins 🙁 I’ll assist you to solve this!

First of all please note that all our products need to be in the same version for them to work properly so if you just updated The Events Calendar, you will also need to upgrade PRO and Community to the same version.

Regarding the message you are getting with the license, that’s because they are assigned to ‘fairfindz.wpengine.com’ and not to ‘fairfindz.com’. Please check this article on how to move your licenses. Once the correct site is set there should not be any problems with the update.

Please let me know if moving the license solves the problem,
Best,
Nico

PS: it’s always advised to test the updates in a staging site fist!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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