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Hi Jason,
Have you tried deactivating all other plugins to see if maybe another plugin is causing this issue? Or, have you tried deleting and recreating the problem event?
– Jonah
I have not disabled plugins. It’s a live site. Maybe I can do that at a low traffic time.
I’ve trashed the event. Created a new one. Tried it on the last day of a different month. The problem re-occurred each time.
Hi Jason,
I just remembered that this is a known bug (and could be related to a plugin conflict or not) that we have slated to be fixed in 2.0.10 or 3.0. Until then there’s nothing else that can be done unless you do notice it’s a plugin conflict and can deactivate that plugin or find an alternative. Sorry I can’t offer up more here.
– Jonah
What’s the timeline for the update?
I have a live site with a one-time event showing up every day for a month.
I’m bummed. I’ve paid for Pro and Facebook events and I’m pretty close to abandoning this right now because I’ve had problems editing recurring events, time zone problems importing from Facebook and now these unwanted recurrences.
And, every time there’s a problem you guys want me to disable all plugins and change the theme on a live site but it turns out to be a bug with the plugin.
Hi Jason,
I’m sorry for the miscommunication and inconvenience. Jonah is out this week and we did not see your response. That’s our bad, and I heartily apologize. We’re working on growing and stabilizing our support system so things like this don’t happen, but it’s a work in progress.
I’m sorry you’ve run into so many issues in the current release. Many users do not experience any of these problems, and we’re working hard to make our plugin versatile and compatible with users’ widely-varied setups. We share our limited developer and support resources among all our users, so we are not always able to prioritize isolated issues. While we’re always working to improve and add new features to the plugin, along the way we sometimes inadvertently introduce issues. We appreciate our users reporting problems so that we can improve our plugin. You can see in our forum archives that we work hard to provide fixes in our monthly maintenance releases. We have one coming up in just a few weeks which will include patches for many of the problems users are currently facing. And a month or so after that we’ll be releasing our broader update (3.0) with new features as well as bug fixes.
Our request for plugin and theme deactivation is common practice among WordPress plugins because it is the best way of identifying whether this is a conflict and helps use figure out where to begin troubleshooting. We recommend that users have a staging or test site where they can do this without impacting the live site. Unfortunately, something with your system is conflicting with the plugin, and Jonah was simply trying to identify the issue in order to potentially work toward a fix. For an isolated issue like this, we need the user to work with us to identify the source of the issue. We try to adhere to WordPress best practices to make our plugins as compatible and functional as possible, but with the myriad of other plugins and customizations our there we are unable to get 100% compatibility.
There are known issues with the plugins Visitor Maps, Who’s Online, and SeriesEngine. We’re adding code to fix these conflicts in our upcoming release which will be out by the end of October. If you are running one of those plugins and can deactivate it until you can upgrade, that may provide a temporary solution.
Again, I apologize for our communication failure. If you would still like to move forward with a refund, please email us at pro /a/ tri.be.
Best,
Leah
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