Unable to attach image to ticket

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  • July 25, 2013 at 8:53 am #57099
    artworkcreative
    Participant

    Hi,

    Still having the same issue even after wordpress update to the latest version. Anymore ideas?

    Thanks

    Sam

    July 25, 2013 at 9:22 am #57119
    Barry
    Member

    In the first instance can you flush your browser’s cache (the steps vary from browser to browser – sometimes you have to do this through the settings or preferences, or sometimes hitting Ctrl+R will do it) just in case the old core Javascript files are still being used by your browser.

    If that doesn’t help, would it be possible for me to run through the above steps again (if that login is still extant and bearing in mind those same caveats as before)?

    July 25, 2013 at 9:59 am #57138
    artworkcreative
    Participant

    Hi Barry,

    I have reset both safari and chrome (including browser cache) however still not functioning. The login is still active and if you would like to conduct the steps that is ok.

    Thanks

    Sam

    July 25, 2013 at 10:22 am #57144
    Barry
    Member

    OK, so there have probably been two problems here. The first was that you were using an older version of WordPress than we support. The second seems to relate to Live Countdown Timer by Turcu Ciprian – with this activated for some reason the wp Javascript object is no longer present.

    Nor does this only affect our plugin. With Live Countdown Timer still active try creating a new post and using the Add Media button (above the editor) – you ought to find nothing happens there either.

    Deactivate it however (and flush your browser’s cache) and you should find it all works as expected.

    July 25, 2013 at 12:49 pm #57176
    artworkcreative
    Participant

    Hi Barry,

    Thats sorted it and I don’t need countdown anymore so no affect to the site.

    Your support has been great and thank you for your time.

    Thank you once again

    Sam

    July 25, 2013 at 1:32 pm #57194
    Barry
    Member

    No problem, thanks for checking back in – appreciated 🙂

    I’ll go ahead and close this thread but if you need anything else with regards to any other issues that may crop up then of course feel free to create new threads as needed.

    July 7, 2015 at 6:26 am #979371
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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