Hi, we are launching our ticket reservations today and I have had a query or two which I cannot seem to resolve.
We have Events Calendar PRO and Events Tickets plugins; we are a UK Registered Charity, and as you can see from our site have populated 17th September as out Festival Day with lots of events with tickets with restricted numbers.
When trying to register for tickets is a error message [see attached] and I can’t seem to find the fields to add e-mail address and name.
What am I doing wrong? What do I need to do to all the tickets/events to make this work?
I’m not technical and am tearing my hair out.
Hi Lynn. I didn’t see any attachments come through.
It sounds like you’re trying to use Events Calendar PRO’s Additional Fields functionality or Event Tickets Plus‘ Attendee Meta functionality.
If trying to use ET+ with RSVP tickets, please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.
Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.
The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.
However, I do not see that you’ve purchased ET+.
If you’re referring to PRO’s Additional Fields, or even something else, please share some links and/or screenshots so I can further assist.
No, that doesn’t resolve any problems at all.
It seems that administrators of the website can RSVP and their details are logged but the general public do not see fields that offer them the opportunity to add their name and email and a comment if necessary.
I can’t understand why it works for administrators and not visitors to the website events.
Anyway, if you have any bright ideas, I would love to hear them
Hi Cliff – this is the link that WORKED and I collected email addresses from attendees
Then this is one that doesn’t : http://lindfieldartsfestival.com/event/budding-authors-a-talk-by-eve-ainsworth/
Well the event that worked is past so I cannot see any tickets available for purchase. Let’s disregard that one and focus on the other link.
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Based on that error (my screenshot link), it seems you’re using Twenty Sixteen but have customized it. Instead, I’d recommend downloading a fresh copy of Twenty Sixteen and using a child theme to make your customizations to the Twenty Sixteen theme.
I’ll bet the tickets form works once you fix that error.
Also, you should disable any other plugins adding the Google Maps script to your site.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team