Help Desk

Ticket reservations/RSVPs

  • Posts: 4 Topics: 1
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    Hi, we are launching our ticket reservations today and I have had a query or two which I cannot seem to resolve.

    We have Events Calendar PRO and Events Tickets plugins; we are a UK Registered Charity, and as you can see from our site have populated 17th September as out Festival Day with lots of events with tickets with restricted numbers.
    When trying to register for tickets is a error message [see attached] and I can’t seem to find the fields to add e-mail address and name.
    What am I doing wrong? What do I need to do to all the tickets/events to make this work?
    I’m not technical and am tearing my hair out.
    Many thanks

    Posts: 11242
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    Hi Lynn. I didn’t see any attachments come through.

    It sounds like you’re trying to use Events Calendar PRO’s Additional Fields functionality or Event Tickets Plus‘ Attendee Meta functionality.

    If trying to use ET+ with RSVP tickets, please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

    Site visitors would purchase tickets from each event’s single page/view (e.g. example.com/events/rogers-day-at-the-zoo/) — if there is an RSVP to submit or ticket to purchase.

    The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. You can read more at Tickets: Managing your orders and attendees.

    However, I do not see that you’ve purchased ET+.

    If you’re referring to PRO’s Additional Fields, or even something else, please share some links and/or screenshots so I can further assist.

    Posts: 4 Topics: 1
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    The first time I used the calendar as a trial I managed to get registrations with names and e-mail addresses for registered people.
    Then I was upgraded to Calendar PRO and now there is no option for e-mail/name to be added

    I am very confused

    I do not understand why

    Thanks

    Posts: 11242
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    Thanks for the screenshot. I can see that you have the quantity still set at zero. Please change it to “1”.

    If you’d like, you can reference this snippet:

    It changes the default quantity from 0 to 1.

    Please let me know how things go for you.

    Posts: 4 Topics: 1
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    Hi Cliff

    No, that doesn’t resolve any problems at all.
    It seems that administrators of the website can RSVP and their details are logged but the general public do not see fields that offer them the opportunity to add their name and email and a comment if necessary.

    I can’t understand why it works for administrators and not visitors to the website events.

    Anyway, if you have any bright ideas, I would love to hear them

    Thanks

    Lynn

    Posts: 11242
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    Sorry to hear about this. Since this isn’t default behavior, my best guess is that your theme is keeping the fields hidden. Can you send me a link to an event with RSVP tickets so I can investigate further?

    Posts: 4 Topics: 1
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    Hi Cliff – this is the link that WORKED and I collected email addresses from attendees
    http://lindfieldartsfestival.com/event/laf-team-meeting/

    Then this is one that doesn’t : http://lindfieldartsfestival.com/event/budding-authors-a-talk-by-eve-ainsworth/

    Any ideas?

    Many thanks
    Lynn

    Posts: 11242
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    Well the event that worked is past so I cannot see any tickets available for purchase. Let’s disregard that one and focus on the other link.

    I noticed console errors at http://lindfieldartsfestival.com/event/budding-authors-a-talk-by-eve-ainsworth/: https://cl.ly/2h3i2f2f2u0o

    (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Based on that error (my screenshot link), it seems you’re using Twenty Sixteen but have customized it. Instead, I’d recommend downloading a fresh copy of Twenty Sixteen and using a child theme to make your customizations to the Twenty Sixteen theme.

    I’ll bet the tickets form works once you fix that error.

    Also, you should disable any other plugins adding the Google Maps script to your site.

    Posts: 4 Topics: 1
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    Hi Cliff – many thanks for this
    I will pass onto someone to help me as I am not technical and am not sure what you mean!!
    However, we will try to get it resolved

    Thanks again

    Lynn

    Posts: 11242
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    Sounds good.

    Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

    Thank you!

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team