Ticket questions saved as cookies, is there an alternative?

[Shaun]

We are asking lots of questions about each ticket, which are all saved as cookies. These add up, and if someone adds enough tickets to their basket then the cookie size exceeds 32KB, which is the current limit on CloudFlare! This is causing the website to become unreachable for the user.

Is there any setting to not use cookies for this data? Maybe use local storage, or database storage?

Thanks
Shaun

[George]

Hey Shaun,

I’m really sorry for the trouble here. The way we are currently using cookies can indeed max-out limits like you describe here. I hate to bear the bad news, but unfortunately there is no easy way to go about getting around this. 🙁

Using alternative methods for lightening the reliance on cookies is something we’re keen on, but such solutions are not likely to come for at least another few releases of the plugin. There is no setting or filter at this time, but we are working on adding one!

Please let me know what you think and if there’s anything else I can try to help with, shed light on, etc.

Sincerely,
George

[Shaun]

Hi,

OK. I just found out the CloudFlare limit is actually 8KB so it’s worse than I thought!

That is a problem. If this cannot be fixed quickly, is there any way to at least detect that there will be a problem (cookie size reaches a certain limit) and then perhaps stop people adding to the cart at that point? Currently people can go ahead and add loads to the cart until the website appears to break for them because the cookie is too large!

[George]

Hey @Shaun,

While there currently is not such a way to reveal the cookie size easily, I am wondering—can you share a link to an event on which the cookie size is being exceeded? I am just curious to see how many tickets and fields and such are being used.

Please note there is a “set as private reply” button on the reply form here, so if you want to keep that link visible to only you and the support team, check that button before you submit your reply.

Thank you!
George

[Shaun]

This reply is private.

[George]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Geoff]

Hey there, just a heads up that we released Event Tickets and Event Tickets Plus 4.2.6 moments ago and it included a fix for this issue. Please do update when you have the chance and definitely let us know if you continue to have any issues at all.

Thanks so much for reporting this and for your patience while we worked on a fix.

Cheers!
Geoff

[George]

😀

[Shaun]

Great work, thank you!

[George]

Sure thing, Shaun—thanks for your patience!

Best of luck with your project,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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