Help Desk

The Events Calendar: WooCommerce Tickets and The Events Calendar PRO

  • Posts: 4 Topics: 3
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    Hi, I’m a bit overwhelmed and confused.
    I’ve bought those two plugins many years ago.
    I even updated one but never manage to get it to work properly.
    Now I’m trying to get everything working and I’ve saw that one of this plugins no longer exists and I have to buy a new one and also update for the full price to the other one?
    That’s not even fair.
    Regards,

    Posts: 4171
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    Hey Lucas,

    Thanks for reaching out to us!

    I apologize for any confusion or frustration here. When you purchase our plugins, you have access to updates and support for one year. To get the latest versions of the plugins (Events Calendar PRO and now Event Tickets Plus) you’ll need to renew your licenses.

    If you have any questions regarding the renewal process for those, we ask that you reach out to us at support[at]theeventscalendar.com and we’d be happy to get you setup with the proper renewals there.

    Thanks!

     

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team