Switching from November -> December -> November = missing event on November

[infosws]

Hi,
You can see our event calendar here: http://www.beebomagazine.co.uk/whats-on/

There is an event on Monday 4th November. If you switch to December and then switch back to November, the event is no longer displayed.

Is this a bug with the software?

[Kelly]

Hi, infosws. Great question!

Have you had a chance to go through our troubleshooting steps yet? If not, please take a moment to ensure that you’re on the latest version of our plugins (typically 3.2), and test with one of the WP default themes like Twenty Twelve with all other plugins deactivated.

If the issue still presists, please reply with your System Imformation, located on the Help tab of the Events Calendar Settings page.

Thanks! 🙂

[infosws]

Hi,

Thanks for replying. I can confirm that I am on version 3.2 of your plugins (I just upgraded from 3.1), but unfortunately the issue is still occurring. I am unable to change to a default theme and deactivate other plugins as the website is live.

The customer is also reporting other problems with the calendar view. For instance, you can see ‘Santas on the Run’ on December 15th on list view and photo view, but not on the month (calendar) view.

System information below:
url
http://www.beebomagazine.co.uk
install keys
–
WordPress version
3.6
PHP version
5.3.27
plugins

Advanced Recent Posts Widget version 91.1a
Amazon Affiliate Link Localizer version 1.8.3 by Pete Williams(http://petewilliams.info)
Black Studio TinyMCE Widget version 1.2.0 by Black Studio(http://www.blackstudio.it)
Complete Central Backup version 1.0.4 by Blackbird Interactive(http://blackbirdi.com)
Contact Form 7 version 3.4.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Remove Comments Absolutely
Display widgets version 10.22
The Events Calendar PRO version 3.2 by Modern Tribe, Inc.(http://m.tri.be/20)
Google Analyticator version 6.4.4.3 by Video User Manuals Pty Ltd(http://www.videousermanuals.com/?utm_campaign=analyticator&utm_medium=plugin&utm_source=readme-txt)
Hotfix version 1.0 by Mark Jaquith(http://coveredwebservices.com/)
Image Widget version 4.0.7 by Modern Tribe, Inc.(http://tri.be)
HTML Sitemap version 200.0
Peter’s Login Redirect version 2.7.2 by Peter Keung(http://www.theblog.ca)
The Events Calendar: Community Events version 3.2 by Modern Tribe, Inc.(http://m.tri.be/21)
The Events Calendar version 3.2 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 3.5.8 by Andrew Ozz(http://www.laptoptips.ca/)
Custom Styles
WordPress SEO version 1.4.7 by Joost de Valk(http://yoast.com/)
wp-jquery-lightbox version 1.4.5 by Ulf Benjaminsson(http://www.ulfben.com)
WP-PageNavi version 2.83 by Lester ‘GaMerZ’ Chan & scribu

network plugins
–
mu plugins
–
theme
Beebo
multisite
–
settings

recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.0.3
[2] => 3.1
)

latest_ecp_version = 3.2
disable_metabox_custom_fields = hide
welcome_notice = 1
defaultValueReplace = 1
defaultCountry =

Array
(
[0] => GB
[1] => United Kingdom
)

donate-link =
postsPerPage = 20
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences = 1
showComments =
showEventsInMainLoop =
eventsSlug = whats-on
singleEventSlug = event
multiDayCutoff = 12:00
defaultCurrencySymbol = £
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews =

Array
(
[0] => upcoming
[1] => month
[2] => map
[3] => photo
)

viewOption = month
tribeDisableTribeBar =
hideLocationSearch =
monthEventAmount = 3
hideRelatedEvents =
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
eventsDefaultPhone =
tribeEventsCountries =

[Kelly]

Thanks for the info, infosws. It sounds like this merits further investigation by our dev team. I’ll see what we can track down and get back to you.

Thanks for your patience while we work to figure this out! 🙂

[infosws]

No problem, thanks for the update!

[infosws]

Hi,

Just wondered whether the dev team have had a chance to look at the issue yet?

Thanks.

[Kelly]

Hi, infosws. I truly apologize for the delay. Our dev that specializes in these issues just now got back to us.

It seems that there’s an issue with your theme that breaks a fundamental part of TEC. Here’s the dev’s comment:

The Events Calendar requires themes to use http://codex.wordpress.org/Function_Reference/body_class . If it doesn’t, one symptom will be the month view datepicker not being in month mode, as it decides to go to that mode depending on the grid body class we apply.

Do you think you might be able to pass this along to your theme developer to ask if they might be able to help?

[infosws]

Hi,

A previous employee of our company actually built the theme. However, I know WordPress and have added the body_class() to the theme, and it seems to have solved the problem.

A million thanks to yourself and to your genius dev for spotting this, the client will be very happy!

Cheers.

[Kelly]

Well done, infosws! 🙂 I’m so glad to know that it was a simple fix once we got to the bottom of it.

Thanks for bearing with us while we figured it out!

[Leah]

Hey there,

I just wanted to let you know that a fix for this issue is included in our upcoming version 3.3. Keep an eye out on your WordPress Plugins page for an update. Thanks for your patience while we worked on this!

Cheers,
Leah

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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