Support forum

[Ken]

This is a bit off topic, but is there a better solution than what you have here for a support forum?

From my experience your replies are always quick and helpful. That is a plus. But getting there sometimes is a bit of a disappointment.

I can’t preview or edit a comment once I create it if I am not the original poster.

Is there better “code” tags that can be inserted? I tried <code> but that did not work when I had PHP in it.

The search feature seems a bit clunky when using it. Plus with a few items it takes up a lot of screen real estate to go through the query. Seems to me the results should be more like the main support screen with the results in a zebra format. Also it searches the entire site not just the forum when looking for answers.

Just my 2 cents, before my coffee. Maybe I’ll feel differently after a some caffeine.

[Rob]

Hi Ken. Thanks for the feedback. The forum as it stands is definitely (and will be for the foreseeable future) a work-in-progress. We launched it when we put the tri.be site up in January and have been constantly working to improve it; though that being said we are certainly aware it’s not yet finished.

There are a number of features/tweaks (16 total, some behind the scenes and some on the frontend) that we’re QAing now and should be deployed over the next week. On the points you’ve noted here:

* Editing a comment isn’t in this next round of code, but will be added once we move past this current round of forum dev work.
* We’re discussing how to approach the code functionality since it is a pressing issue. Just a matter now of deciding what plugin we’ll use to best ease that, but it’s certainly in the works. I’ll post a sticky thread here on the forum when we have a new solution in place so everyone is aware.
* Good call on the search…nobody else had brought that up. I can see the value in shrinking things down, for sure…I don’t think we’ll move away from searching the whole site (since we want to use the same search tool on then home page as in the forum, and that one needs to pull in everything) but there may eventually be an option to filter.

Thanks again for the thoughts. If anything else comes to mind here, let me know and I’ll definitely add it to the list for discussion as we plot future builds of the forum.

[Support Droid]

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