Start Sale Date changes

[Brian]

Hello,

I recently noticed a bug I am experiencing in adding a new ticket to an event with a start sale date. When I update/publish the event for the first time after the new ticket was added it changes the start sale date to the day the event was added at 3pm.

I can go back into the event and edit the ticket start sale date and the edit will hold, it is only when it is first added to the event and the event is updated. The end sale date remains constant.

Thanks!

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue.  I have tested this scenario for myself and can confirm that you have found a bug in our plugin.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.

They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Victor]

Hi Brian!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

Please update the plugins and let us know if it works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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