Something odd and messed up is happening in my footer on my Submit Event Page

[Gregory]

Something very odd and messed up is happening in my footer section on the Submit an Event page: http://awaken.gcdesignandcreation.com/events/community/add

For some insane reason your plugin has somehow overridden it and placed the craziness you see in it’s place. Also, once the event is submitted, on the confirmation page, the sponsors are overridden again, but with different text.

That footer area has a widget with code for a carousel of sponsor logos, which is on every other page. http://awaken.gcdesignandcreation.com

The sponsors show up fine on all other events pages, just this page seems to be an issue.

Please help!
Thanks,
Greg

[George]

Hey Gregory,

This is a bizarre issue and one that I’m really sorry to see on your site!

To figure out of it’s just your theme that is having its own footer, can you try activating a default theme like Twenty Sixteen on your site?

In this theme, is the Community Events footer any different than footers on other pages?

If the Twenty Sixteen theme’s footer works universally across pages, including your Community submission page, then we can confirm that your current theme’s sponsorship-related code is the source of the problem here.

Let us know what you find!
George

[George]

Hey Gregory,

You mentioned this in your post:

That footer area has a widget with code for a carousel of sponsor logos

1. Can you specify where this widget comes from? Is it something provided by your theme, or by another plugin?
2. Can you specify what “code for a carousel” you are using? What is the specific code? Copy and paste it into a Gist at http://gist.github.com and share a link to that Gist if you feel this is necessary; you can also just paste the code into here if it’s short.

Thanks,
George

[Gregory]

There’s a lot going on with my theme. The sponsor logos are actually created in a slide section of my theme. My theme also came with a Visual Composer. There is a carousel “widget” I can insert using the visual composer and choose a slide group for. I created the sponsor carousel on a regular page, and copy and pasted that code into a text widget in the footer (on the widget page). This footer widget is used on every page as part of the template. If I delete the code, it removed whatever is happening down there on the submit an event page. Somehow your code is inserting itself into the footer carousel on this page. Crazy!

I even tried a different slideshow (instead of the sponsor logos) and the same thing happened. Here is the code being used:

[vc_row row_type=”section” type=”grid” bg_image_repeat=”repeat” padding_bottom=”10″ padding_top=”20″ el_class=”accent-bg-1″ css=”.vc_custom_1410189365798{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” parallax_speed=”0.3″ mute=”muted”][vc_column width=”1/1″][owl_carousel slideshow=”sponsors” navigation=”yes” pagination=”no” items=”4″ itemsdesktop=”4″ itemsdesktopsmall=”3″ itemstablet=”2″ itemsmobile=”1″ autoplay=”3333″][/vc_column][/vc_row]

[Gregory]

I
Looking at this code again, I realized the first part wasn’t needed. I just deleted:
[vc_row row_type=”section” type=”grid” bg_image_repeat=”repeat” padding_bottom=”10″ padding_top=”20″ el_class=”accent-bg-1″ css=”.vc_custom_1410189365798{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 10px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” parallax_speed=”0.3″ mute=”muted”]

so al that is there is:
[vc_column width=”1/1″][owl_carousel slideshow=”sponsors” navigation=”yes” pagination=”no” items=”4″ itemsdesktop=”4″ itemsdesktopsmall=”3″ itemstablet=”2″ itemsmobile=”1″ autoplay=”3333″][/vc_column][/vc_row]

And I still have the same issue

[Gregory]

Sorry for all the emails, that last [/vc_row] should be there.

Code is [vc_column width=”1/1″][owl_carousel slideshow=”sponsors” navigation=”yes” pagination=”no” items=”4″ itemsdesktop=”4″ itemsdesktopsmall=”3″ itemstablet=”2″ itemsmobile=”1″ autoplay=”3333″][/vc_column]

Still have the same issue, only on this page.

[George]

Thanks for sharing this, Greg.

What seems to be the problem in my opinion is that the owl_carousel might be getting the wrong post ID to generate its content. So instead of getting IDs of the slide “sponsor” content, it’s getting the ID of the Submission page content or something along these general lines.

It’s interesting because you are specific a specific slideshow there (with the slideshow=”sponsors” attribute), but this issue persists….

I would recommend reporting this to the owl_carousel folks and seeing if they have any insight as to why the content is not being correctly pulled.

Also, I would recommend doing a quick test where you temporarily remove the vc_column tags—when you have JUST the owl_carousel shortcode, does anything change with the behavior here?

Thank you!
George

[Gregory]

You were correct that the VC code was not needed, so I only have
[owl_carousel slideshow=”sponsors” navigation=”yes” pagination=”no” items=”4″ itemsdesktop=”4″ itemsdesktopsmall=”3″ itemstablet=”2″ itemsmobile=”1″ autoplay=”3333″]

Please excuse my frustration, but I’m not about to start a he said/she said. I’ve been there too many times. The owl carousel is part of the Visual Composer which came with the theme so God knows how I even track down the person who can help here. The bottom line is it works on EVERY page but this, so I have to believe your code is the issue, not the owl code. Plus, I tried switching the sponsor logos for another slideshow, so any identifier associated with sponsors would be different, and I still have the same issue.

I’m fine just hiding the sponsors on this page as a bandaid but need the page ID to do it (unless you know another way) How do I find the page ID for this page?

[Gregory]

As mentioned, I’m fine hiding it. I feel like some combination of this should hide it on only in the footer and only on this page, but I can’t figure it out (I’m not a css expert by any means):

#dp-footer .textwidget .owl-wrapper-outter #tribe-community-events {
display: none;
}

[Gregory]

This seems to be working…

.owl-wrapper #tribe-community-events {
display: none;
}

If you can actually figure out the issue, I’d love for it to be corrected the right way 🙂

[George]

Hey Gregory,

I definitely understand your frustration and am not just trying to “shrug off” responsibility and send you chasing down different support channels!

At this time, the CSS solution you shared is the best one I can think of.

I have explored our own code to try and find a place where the global post is being overwritten in a way that I described earlier, or some other obviously-problematic bit of code, but I cannot find this in our own code.

And so the problem is that the carousel code is getting data from the wrong place.

We do not make the carousel code, so unfortunately seeking help from them or the theme author who added it is the best step towards getting a technical fix there.

OR, you can just hide the sponsors on the submission page as you’ve done—a bit of a workaround, and I fully admit that this is not an ideal situation, but these two options are the best two options at this time. 🙁

I’m sorry to disappoint, @Gregory!

Sincerely,
George

[Gregory]

This reply is private.

[George]

Hey Gregory,

I’m genuinely sorry about the predicament here, and agree that the “too many cooks” phenomenon can be a big problem; a blessing, as you noted, but also a curse.

As far as hosting is concerned, GoDaddy is itself a mixed bag of good and bad—depending on your site’s traffic and performance needs, it’s a pretty solid platform for general use-cases. If you’re relying on your site as a business, or have any meaningful amount of visitors to it per month, or just would prefer a “higher-tier” grade of hosting, I would recommend something like Pantheon, Pagely, or if you’re willing to do some of the manual server config yourself, Digital Ocean. Each of these is a solid, well-built, reasonably-priced platform.

I hope that helps!

Cheers,
George

[Gregory]

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[Gregory]

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