Site is down after upgrade to the latest version!

[gregy]

Is there a way to bring the site up again with out deleting the plugin database????

Ive added many facebook pages and feeds in general and do not want to do that job all over again, by simply deleting the plugin and its database!

Suggest fast a solution. THis is very bad.

[Geoff]

Hi @gregy,

Sorry for the trouble here–let’s see if we can figure this out together.

Have you updated The Events Calendar and the other add-ons to 4.0? Everything should be running 4.0 to ensure full compatibility.

As far as the database goes, you could delete Facebook Events from your plugins folder, reinstall it and no data will be lost from the calendar. That information will continue to be retained in The Events Calendar data, even without Facebook Events. You shouldn’t have to delete Facebook Events to perform the update to 4.0 though.

When you update the plugins to 4.0, please try doing so all at once, either as a Bulk Update in WordPress or manually installing the updates together via FTP. That should help with a smooth transition as well.

Let’s start here and see what we find.

Thanks,
Geoff

[gregy]

I managed to bring the website up and running again. The fb importer work as well, but I keep getting this error message at the backen:

To begin using WooTickets, please install and activate the latest version of The Events Calendar.

I have the latest version installed.

[Geoff]

Hi @gregy,

It looks like you are running WooCommerce Tickets 3.9.3 and the latest version is 3.12.1. Will you please update to the latest version and let me know if you continue to see that message?

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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