Rescheduling in Event Ticket Plus 4.0.1

[Jessica]

Hi there,

I am getting ready to launch my site on the first of the month and I need help with rescheduling.

I can’t seem to find the correct way to do this. Our main goal is not to have to refund someone who just wants to change a class from a friday to a saturday.

Let me know,
J

[Nico]

Hi Jessica,

Thanks for reaching out! Unfortunately there is no built-in process to re-schedule a ticket.

Maybe it’s not necessary to refund him. You can just cancel the original order (and re-stock the ticket), and then create a new one manually for that ticket or just send the user a coupon to re-schedule. Does this make sense?

Please let me know about it,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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