Renewing my licence lost 3 weeks of duration

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  • August 4, 2016 at 7:32 am #1147533
    Thomas Bügel
    Participant

    Hi,

    I got the massage, that I shuld renew the Events Calendar PRO licence for it will expire soon. The date was Aug 28th, 2016. So some minutes ago I clicked the renew button and made the purchase. After that I discovered that the new licenece is lasting not to the expected one year more duration (Aug 28th, 2017) but only till to Aug 4th, 2017, so I lost 3 weeks of licence duration.

    That is quite unfair and not not the common practice!

    With regards

    Tom

    August 4, 2016 at 7:38 am #1147537
    Thomas Bügel
    Participant

    This reply is private.

    August 4, 2016 at 7:41 am #1147543
    Geoff
    Member

    Hi Tom,

    So sorry for the trouble here with the license duration. Rest assured that we are not trying to be unfair and, in fact, I have gone ahead and extended the license for you so that it now expires on Aug. 28 2017.

    Thanks for letting us know so we could extend the license correctly and look into this further to make sure it doesn’t happen for others as well.

    Geoff

    August 4, 2016 at 8:29 am #1147558
    Thomas Bügel
    Participant

    Hello Geoff,

    as I wrote in my own reply to my first post, the problem is not the duration. I mixed up the licences and renewed the wrong licence. Please look at the details in my private reply (second post).

    Thank you.

    Best

    Tom

    August 4, 2016 at 10:18 am #1147704
    Thomas Bügel
    Participant

    As I wrote already, the fault was mine. I upgraded the wrong licence.

    What can I do to change it??

    August 4, 2016 at 11:49 am #1147764
    Geoff
    Member

    Hi Tom,

    I would be happy to refund Order #1147525 for you, which is the order you made for the renewal. That will allow you to make a renewal on the correct product instead.

    Would you like me to go ahead and process the refund? Please let me know.

    Thanks!
    Geoff

    August 5, 2016 at 1:40 am #1148015
    Thomas Bügel
    Participant

    Hi Geoff
    “…refund Order #1147525 …”
    OK – that would be great.
    So after that I can renew the right licence

    Thank you

    Best regards

    Tom

    August 5, 2016 at 7:29 am #1148145
    Geoff
    Member

    Hi Tom,

    Sure thing! I went ahead and refunded the order for you and the funds should be back in your account in the next 5-10 business days. Please feel free to pick up the correct renewal and you should be good to go. 🙂

    Cheers!
    Geoff

    August 5, 2016 at 7:48 am #1148153
    Thomas Bügel
    Participant

    OK Thank you Geoff, this went quickly, the refund has arrived some minutes ago!

    Best regards

    Tom

    August 5, 2016 at 9:22 am #1148207
    Geoff
    Member

    Awesome, so glad to hear it! Cheers to you and I hope you have a great weekend. 🙂

    Geoff

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