Recurring events showing incorrect time after Daylight Savings Time ends

[Tojo John]

Hi,

I am submitting the same issue for our client site. At least one client reported the issue. We are investigating other client’s sites to see if they are also affected or not.

Recurring events that were created prior to DST are showing the correct time for instances that are prior to DST but shows one hour late for instances that are after the DST period. So, if an event starts and ends at 6:00 pm and 7:30 pm, for occurrences (events) that are after the DST period, the time is showing 7:00 pm and 8:30 pm respectively.

This client (who reported) is in New York time zone.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/recurring-events-showing-incorrect-time-after-daylight-savings-time-ends/

[Jennifer]

Hi Tojo,

I’m sorry to hear you’re running into this problem! This is actually a known issue for some users that we’re currently working on. To help us narrow down the source of the issue, could you please provide the following information:

• WP timezone
• Server timezone
• Timezone handling of TEC (Events > Settings > General tab – https://cloudup.com/cJxYQ0ulUVE)
• Timezone setting of the specific events (https://cloudup.com/chXmUKvZ1Oj)

I’m sorry for the inconvenience, but thank you for your patience and assistance as we work to get this resolved!

Jennifer

[Tojo John]

Sure, here is the info you asked for:

1. WP Timezone: America/New_York
2. Server Timezone: America/New_York
3. Screenshot attached
4. Defaults to America/New_York and we do not change them. The affected events are showing America/New_York

Thanks,
Miah

[Jennifer]

Thanks Miah!

I will pass this on to our development team. As soon as we have an update, we will let you know here.

Thanks,

Jennifer

[Jaime Marchwinski]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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